Job Description

At Hawaiian, we're more than just a property group. We create places where people, businesses and communities thrive. Guided by our purpose, to inspire and deliver lasting impact to our communities, we're seeking an experienced and passionate Operations Manager, Office Buildings.

Due to an internal move, this exciting opportunity is being offered as a full-time 12-month contract with the possibility of extension or permanency.

Using Hawaiian’s operating platforms including Yardi, My Buildings, BOSS, Rapid and Mitti to manage procurement, maintenance, compliance, contractor safety and incident reporting the successful applicant will manage and oversee the operational, environmental and safety aspects of Hawaiian properties to best industry practice, in line with legislative requirements and agreed business plans.

Reporting to the Property Manager, Office Buildings, your role as Operations Manager, Office Buildings is to effectively manage all aspects of the day-to-day operations of Hawaiian’s Parmelia House, the repairs and maintenance and capital works at Telstra Kewdale, and any other office assets as directed.

A snapshot of your responsibilities will include:

• Take responsibility for the effective operation of all engineering, environmental and property functions and the effective management of all repair and maintenance activities.
• Evaluate service and maintenance records provided from contractors & immediately report any discrepancies or outstanding works either to the contractor and/or the Property Manager.
• Report all incidents, injuries, near misses and hazards in Mitti immediately as required.
• Lead or support incident investigations and ensure corrective actions are recorded in Mitti and closed out.
• Appoint and proactively manage relevant consultants and contractors to deliver projects and fit outs in consultation at all time with the Property Manager, Office Buildings and Portfolio Operations Manager.
• Prepare CAPEX submissions in Yardi for approval as required, in line with the 10-year capital investment plans for Parmelia House and Telstra Kewdale.
• Complete a Capital Briefing Form (CBF) for all capital jobs and, depending on the cost of the job, prepare a Commercial Committee paper where required.
• Prepare accurate annual Repairs and Maintenance Budgets for Parmelia House and Telstra Kewdale, projects and work programs.
• Actively manage all FY OPEX works to ensure they are being implemented as per budgets and on time. This includes reviewing and reporting monthly whilst reforecasting as required.
• Develop and maintain effective tenant relationships in line with Hawaiian’s Customer Service Philosophies.
• Manage tenant maintenance requests and work orders through My Buildings.
• Review monthly NABERS reports and take action to ensure property is on target, using Hawaiian’s energy monitoring platform.

Qualification Requirements:

• Trade qualification (most trades considered) or a qualification in facilities or property management & commercial maintenance experience.
• Strong Microsoft Office experience and ability to quickly learn new systems with training. Yardi, My Buildings, BOSS, Rapid and Mitti (or similar property management, compliance, contractor management and incident reporting platforms).
• Knowledge of mechanical services, hydraulic systems and electrical advantageous.
• Knowledge of building management systems including controlling lighting, security, access control, and air-conditioning advantageous.
• Current WA Construction Induction (White Card) and driver’s licence.
• Willingness to complete chief fire warden training (training will be provided).

Skills and Attributes:

• Contribute to a people focused, high performing and values-led organisational culture.
• Contribute to an environment that enables all to flourish and deliver their best work for the business.
• Motivated and committed to accomplishing challenging objectives whilst providing exceptional customer service, via telephone and in person, with maturity and empathy.
• Ability to effectively prioritise and manage multiple deadlines whilst delivering accurate and quality work.
• Analytical and problem-solving skills with the ability to identify opportunities.
• Working knowledge of the WA Work Health and Safety Act 2020 and Regulations, AS 1851 and AS 3745.

Why Join Hawaiian?

At Hawaiian, our people are at the heart of everything we do. We foster a values-led culture built on being:

• Passionate – We bring energy and spirit
• Considerate – We have meaningful relationships
• Collaborative – We achieve more together
• Growth Mindset – We continuously learn, adapt and evolve

You'll join a high-performing team where you'll have the opportunity to influence the assets outcomes, build meaningful relationships and contribute to projects that create lasting value.

Ready to Make an Impact?

If you're an experienced property operations professional who thrives on building strong relationships and delivering on strategy, we'd love to hear from you.

Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey by applying now.