Job Description

As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories. Passion, outstanding Service, and great respect for our customers and employees define the company. Hermès is represented in Germany with a flagship store in Munich and eight additional boutiques in the country’s most important cities.

For our Berlin locations, to manage two boutiques with different operational set‑ups, we are currently looking for an experienced

Operations Manager (m/w/d)

Your Responsibilities

• Management and coordination of the administrative area, including goods receipt postings, cash desk preparation, invoice control, and after-sales service

• Leadership of logistics and administrative staff, as well as support in organizing their day-to-day business

• Reporting to the Store Manager and/or the team on operational challenges and stock-related KPIs

• Planning and ensuring appropriate preparation of inventories and cycle counts

• Development of measures to optimize future inventory results and warehouse-related processes

• Supporting the Store Manager in monitoring overall stock levels and preparing purchase orders

• Close collaboration with our parent company and Customer Service Center in Paris, as well as with the Head Office in Munich

• Support in sales and After-sales activities when required

Your Profile

• You are proficient in all preparatory and follow-up activities related to a merchandise management system, cash register closings, and the full range of back-office operations, including in an international context

• You are also familiar with tasks related to sales operations

• You are confident in using modern media and enjoy applying them efficiently in daily work (omnichannel mindset)

• English is primary, German is a plus

• You have strong knowledge of standard MS Office applications

What We Offer

• The opportunity to become part of a shared adventure and join a dynamic team with high standards and ambitious visions

• The chance to discover a growing Maison with a family-oriented foundation and strong values

• The opportunity to build your own tailored career path with us

• 30 days of annual leave

• 13 monthly salaries

• A highly attractive company pension scheme

• Egym Pass (access to 4,000 fitness and yoga studios, swimming pools, as well as CrossFit and bouldering facilities)

• Spendit Card (loaded monthly with a fixed amount)

• Access to Corporate Benefits

• One month of paid special leave for expectant parents, two weeks of paid special leave prior to the start of maternity leave for expectant mothers, as well as support with childcare costs