Job Description

Operations Manager – Material Handling
Location: New Wales, FL
Schedule: Flexible; based on business needs

About Road & Rail Services

Since 1987, Road & Rail Services has been a trusted provider of rail and industrial services across North America. We partner with major customers to deliver safe, reliable operations through strong leadership, disciplined safety practices, and a commitment to continuous improvement. Our success is driven by leaders who take ownership, lead from the front, and hold themselves and their teams to high standards.

The Operations Manager – Material Handling is responsible for providing leadership and management oversight for assigned operational areas. This role ensures full compliance with safety standards, company policies, site SOPs, and customer requirements while maintaining efficient, high-quality service delivery. Operations Managers are expected to lead with a strong safety-first mindset and an "out-front" management approach.

Key Responsibilities

• Lead by example while embodying the company's ethical practices and core principles
• Provide direct management oversight of daily operations and personnel
• Exercise independent judgment on matters including hiring, discipline, promotions, and performance management
• Ensure compliance with all company, customer, OSHA, EPA, FRA, DOT, and other regulatory requirements
• Conduct audits and inspections (including AAR, ISA, ISO, and similar programs)
• Identify, correct, and prevent unsafe working conditions and behaviors
• Ensure associates are trained, qualified, and following all work instructions and SOPs
• Ensure all accidents, injuries, and incidents are reported, investigated, documented, and addressed appropriately
• Implement corrective actions and preventive measures to reduce recurrence
• Drive continuous improvement in service quality and operational efficiency
• Maintain strong customer relationships and ensure expectations are consistently met
• Set, monitor, and document performance and development goals for direct reports

Note: Management reserves the right to assign or reassign duties as business needs require.

Required Qualifications

• High school diploma or equivalent
• Minimum of 3 years of supervisory experience in an industrial or material handling environment
• Valid driver's license (as required for company operations)
• Ability to meet all conditions of employment

Skills and Competencies

• Strong leadership and decision-making skills
• Proven safety-first mindset
• Ability to manage multiple priorities independently
• Effective communication and documentation skills
• Comfortable enforcing policies and holding teams accountable

Physical and Work Environment Requirements

• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to work outdoors in all weather conditions, including heat, cold, dust, and noise
• Ability to travel, including occasional overnight travel
• Ability to climb ladders, stairs, and work on uneven surfaces
• Ability to lift up to 50 pounds occasionally and up to 30 pounds frequently
• Ability to stand, walk, bend, crouch, twist, and kneel throughout the workday
• Ability to wear required PPE and meet physical requirements of supervised positions
• Ability to operate vehicles, hear and communicate safety instructions, and use computers daily

Why Join Road & Rail Services

• Competitive compensation
• Full benefits package including medical, dental, vision, and 401(k)
• Paid holidays and vacation
• Strong safety culture and leadership support
• Promote-from-within philosophy and long-term career growth

At Road & Rail Services, Operations Managers play a critical role in protecting people, meeting customer expectations, and driving operational excellence. If you're a safety-focused leader with industrial experience and a commitment to high standards, we encourage you to apply.