Job Description

Operations Manager (Marketing / Creative Agency)

Ephrata, PA

Our small agency needs a conductor, someone who makes sure the business runs smoothly every day—by organizing people, improving processes, driving consistent results, and helping to build our book of business.

Why You'll Love Working with Us:

• Shape Your Role: Step into a position with room to grow, take ownership, and help define how the business operates.
• Meaningful Growth: Help support a company focused on serving small businesses and building strong, long-term client relationships.
• Creative, Collaborative Work: Work alongside a team of designers who share ideas, give feedback, and take pride in producing high-quality work.
• Values-driven Environment: Contribute to a company that operates with integrity, treats people well, and follows the Golden Rule in how it works with clients and each other.
• Relaxed, Flexible Culture: Enjoy a laid-back, family-oriented environment that values self-motivation, initiative, and personal growth.

About Us

Fireside Design Group is a creative marketing and design company specializing in branding, web, and print design. Since 2009, we've combined a collaborative, team-driven approach with a relaxed, family-oriented culture to deliver high-quality work that helps clients stand out.

What You'll Do as an Operations Manager:

• Oversee daily operations, improving workflows and keeping projects on track, on time, and profitable.
• Coordinate with owners and project managers to support project management, balance workloads, align resources, and resolve bottlenecks.
• Monitor project status and performance metrics, reporting on capacity, progress, and overall operations.
• Develop & improve processes, SOPs, and internal systems to support efficiency and growth.
• Train & support the team on workflows, tools, and process improvements.
• Support client experience and relationships by ensuring smooth communication and project handoffs.
• Work with ownership on budgeting, invoicing, payroll coordination, and overall administrative operations.

Our Ideal Operations Manager:

• Experienced: 3-5+ years of operations or project management experience (creative agency, marketing, or professional services preferred); 2-4 years of leadership experience; experience with budgeting, forecasting, and operational cost management required.
• Organized: Manages multiple priorities, keeps projects moving, and maintains structure across workflows and teams.
• Communicative: Works well with owners, team members, and clients, demonstrating a collaborative, clear communication style.
• Driven: Takes initiative, follows through, and stays focused on improving operations and supporting company growth.
• Adaptable: Thrive in a small team environment that requires flexibility, ownership, and problem-solving.
• Project & Systems Experience: Experienced with project management tools (Monday.com, Asana, Trello, ClickUp), CRM systems, and basic financial reporting.

What We Offer Our Operations Manager:

• Full-time, on-site position, Monday-Friday 8:00 AM-5:00 PM
• $80,000-$95,000 salary, depending on experience
• Paid time off & paid holidays
• Company-provided laptop & cell phone
• A growing company where you can shape processes, take ownership, and make a real impact
• A relaxed, flexible, family-oriented work environment that values initiative and self-motivation

To Apply

If you have experience in operations management or project management, enjoy taking ownership, and are motivated to help grow a business and shape how it runs, apply today.

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Requirements

• 3-5+ years of operations or project management experience (creative agency, marketing, or professional services preferred)
• 2-4 years of leadership experience
• Experience with budgeting, forecasting, and operational cost management required
• Experienced with project management tools (Monday.com, Asana, Trello, ClickUp), CRM systems, and basic financial reporting