Job Description

We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.

Key Responsibilities:

• Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service.
• Manage driver scheduling, training, and performance to uphold company standards.
• Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Monitor customer satisfaction and address any issues promptly to uphold the company's reputation.
• Coordinate with sales and marketing teams to support business growth and client retention.
• Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations.
• Ensure adherence to safety protocols, insurance requirements, and local transportation laws.
• Prepare operational reports and analyze data to identify areas for improvement.
• Foster a professional, courteous, and team-oriented work environment.

Qualifications:

• Proven experience in operations management, preferably in luxury transportation or a related industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of local transportation regulations and licensing procedures.
• Proficiency in MS Office and transportation management software.
• Ability to work flexible hours, including evenings and weekends as needed.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional development.
• A luxurious, client-focused work environment.