Job Description

As the Operations Manager, you’ll oversee our HVAC installation and service departments, managing day-to-day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You’ll work closely with our leadership team and clients to deliver exceptional service!

Key Responsibilities

• Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.
• monitor Service Calls through HouseCall Pro
• Lead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performance
• Ensure that employees have proper tools for the job and that they are properly maintained.
• Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations
• Perform job site walk-throughs and inspections to ensure quality and safety
• Ensure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician.
• Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.
• Communicate clearly with customers, office staff, and suppliers.
• Complete daily meetings with crews to ensure job locations, expectations, and job tasks
• Troubleshoot installation issues and provide onsite support when needed
• Assist with hiring, training, and onboarding new install and service staff
• Track job costs, material usage, and labor efficiency
• Daily inspection of trucks to ensure proper organization of tools and materials
• Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week
• Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro
• Conduct monthly safety meetings
• Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
• Monitors preventive maintenance of vehicles to ensure proper operation
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

Qualifications

• 5-10+ years of hands-on HVAC install experience
• Previous leadership/supervisory experience in the trades
• Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)
• Excellent communication and time management skills
• Ability to work with computer systems and HouseCall Pro
• Ability to handle fast-paced schedules and prioritize field needs
• Valid driver’s license with a clean driving record
• Willingness to be hands-on and jump in when needed
• High integrity, accountability, and attention to detail