Job Description

About Hampshire Property Group (HPG)

Hampshire Property Group (HPG) is a leading tourism operator with over 20 years of experience in creating unique lifestyle communities and holiday destinations. We operate a portfolio of vibrant holiday parks across Australia, welcoming holidaymakers and long-term residents alike. Our properties stretch across all of mainland Australia and New Zealand, providing a wide range of experiences, from serene retreats to adventure hubs.

We’re looking for a passionate and proactive Operations Manager to lead a portfolio of holiday parks within our HPG Holidays Business Unit. In this role, you’ll be a key figure, building tourism locations that deliver exceptional guest experiences and optimising property operations. Working remotely from your home office in NSW, you’ll have regular, scheduled travel to each property you oversee, helping each location reach its fullest potential.

If you thrive in dynamic environments, enjoy being hands-on, and are motivated by a meaningful mission, join us to make a lasting impact in the world of lifestyle accommodation.

Key Responsibilities

• Engagement & Guest Experience Create thriving, welcoming tourism locations that enhance each guest’s stay. Gather and act on guest feedback to continuously improve experiences.
• Operational Leadership: Plan, direct, and optimize operations to achieve efficiency, revenue growth, and guest satisfaction.
• On-the-Ground Guidance : Conduct regular on-site visits to each property, implementing best practices in park management and driving excellence across all locations.
• Collaboration with Stakeholders : Partner with internal teams to support and enhance each property’s operations, guest engagement, and compliance with company standards.
• Team Development Manage and support property staff, focusing on training, performance, and scheduling.
• Financial Oversight Manage budgets, invoicing, and expense management to ensure fiscal responsibility across properties.
• Market Insight: Keep a pulse on competitor offerings and market trends, leveraging insights to optimize guest engagement strategies.
• Compliance & Safety Ensure full adherence to industry regulations and company policies, promoting safety and compliance.

Minimum Requirements

• Education & Experience Bachelor’s degree or equivalent experience in a relevant field, with at least 2 years in operations management or a related multi-property role.
• Technical Skills Proficiency in property management systems (RMS experience preferred).
• Leadership Abilities Strong skills in communication, team leadership, and analytical thinking.
• Adaptability Proven ability to drive change in fast-paced and expanding environments.
• Attention to Detail High standard of accuracy in reporting and information delivery.
• Regulatory Knowledge Understanding of relevant legislation and compliance requirements.
• Driver’s License Current unrestricted driver’s license.

Why You’ll Love Working with Us

• A Values-Driven Company Join a leading tourism operator with a deep commitment to quality, community, and customer satisfaction.
• Supportive, Fun Team Culture: Collaborate with a dynamic, caring team that values each member’s contribution and well-being.
• Competitive Compensation: Enjoy a competitive salary package with a car allowance to support travel.
• Employee Benefits Take advantage of generous staff discounts across all Hampshire Holiday Parks — explore Australia’s best locations with exclusive savings!
• Career Advancement As part of our growing company, you’ll have ample opportunities for professional development and career progression.
• Flexible, Autonomy-Driven Role Experience the best of both worlds—autonomy in your work with the backing of a collaborative and supportive team.

If you're ready to bring your leadership skills to an organization where you can make a genuine impact, apply now to join Hampshire Property Group. We can’t wait to welcome you to our team!

How to Apply Please submit your resume and a cover letter that demonstrates your experience and passion for community-driven operations management.

Note for Recruitment Agencies We kindly request no unsolicited resumes from recruitment agencies. HPG will not be liable for fees related to unsolicited candidate submissions.