Job Description

Title: Operations Manager – Great Toronto Area
Location: Greater Toronto Area, ON

About the Role
As an Operations Supervisor, you'll be responsible for a portfolio of client sites throughout Nanaimo and the surrounding rural communities. You'll lead our frontline teams, build strong relationships with clients, and make sure every site consistently delivers the level of service Alpine is known for.
This is a field-based leadership role where no two days look the same. One day you may be meeting with a client, the next you're coaching an employee, completing site inspections, resolving an operational issue, or helping onboard a new team member. You'll work closely with both our clients and employees to ensure our operations run smoothly while creating a positive experience for everyone involved.
Our business operates around the clock, so flexibility is important. You'll regularly support day and night shift teams, complete occasional evening and weekend site visits, and travel throughout your assigned region.
What You Will Be Doing
• Lead the day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees throughout their employment journey
• Provide ongoing coaching, performance feedback, and recognition to help your teams succeed
• Build strong working relationships with clients and respond to service requests, concerns, and operational needs in a timely manner
• Conduct regular quality inspections and site audits to ensure Alpine's standards are consistently met
• Monitor staffing levels, schedules, labour hours, and budgets to support efficient operations
• Use systems such as Dayforce, OrangeQC, and other company technology to manage payroll, inspections, reporting, and daily operations
• Ensure all concerns are addressed quickly and work proactively to prevent issues from escalating
• Report facility maintenance concerns and follow through to ensure repairs are completed
• Manage supply inventory and equipment while ensuring sites remain within budget
• Ensure compliance with company policies, health and safety requirements, incident reporting protocols, and applicable legislation and collective agreements
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams to support day-to-day operations
What Success Looks Like
• Deliver exceptional client service through proactive communication and issue resolution
• Maintain high standards of quality, safety, and compliance across assigned sites
• Provide regular field leadership through site visits, inspections, and team engagement
• Effectively manage people, resources, and budgets to achieve operational goals
What You Are
• 3+ years of experience leading and developing teams in a multi-site operational environment
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture
• Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively
• Excellent organizational, communication, and problem-solving abilities
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently
• The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail
• A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.