Job Description

Business Overview

Golden Donuts operates Dunkin in Singapore and Malaysia. The Singapore business currently operates approximately 22 outlets and employs around 120 people.

The Singapore operation includes a head office and central production kitchen at Kaki Bukit. The central kitchen operates at night, with products distributed to outlets using the company's own delivery vans.

The business is focused on bakery and coffee and intends to continue expanding gradually in Singapore. The operation also receives substantial support from the franchisor and its broader support team. The franchisor, Inspire Brands maintains a substantial supporting team in Singapore. It is an opportunity for the candidate to work with a successful international franchisor operating at the highest standards.

Role Overview

The General Manager will take overall operational and commercial responsibility for the Singapore business and report directly to Peter Yu.

This is a hands-on country operations leadership role with full P&L accountability across approximately 22 outlets, central production, delivery operations and supporting management functions.

The incoming General Manager will succeed Benedict Tee, who is retiring, and will lead the business through its next stage of steady growth while maintaining strong operational standards, profitability and customer experience.

Reporting Structure

• Marketing Manager
• Trainer / Assistant Trainer
• Admin Manager
• Stock Manager
• Central Kitchen / Production
• Outlet Operations
• Take overall responsibility for the Singapore business and its operational performance.
• Manage the full P&L, including revenue, costs, margins and profitability.
• Lead approximately 22 Dunkin outlets across Singapore and maintain consistent operating standards.
• Oversee the central production kitchen and delivery operation, including effective coordination between production, logistics and retail outlets.
• Lead the Marketing, Training, Administration, Stock, Central Kitchen / Production and Outlet Operations functions.
• Monitor outlet performance and identify opportunities to improve sales, productivity, service, customer experience and profitability.
• Manage labour, inventory, production, logistics and operating costs while maintaining food safety and company standards.
• Develop, coach and retain the management team and employees across the business.
• Look for new locations and support the expansion and continued growth of the Singapore outlest.
• Maintain strong relationships with the franchisor and relevant business partners.
• Conduct regular outlet visits and remain close to day-to-day operations.
• Identify and implement improvements to processes, systems and operational efficiency.
• Provide regular business and performance updates to Peter Yu.
• Minimum tertiary education.
• Approximately 5-8 years of relevant P&L management experience with strong multi-outlet operations leadership exposure.
• Proven ability to manage costs, margins, profitability and operational performance across multiple locations.
• Experience leading teams across multiple functions, with strong people leadership and stakeholder management skills.
• Hands-on leadership style, strong attention to detail and willingness to remain close to frontline operations.
• Bakery experience is preferred. Coffee experience is an advantage.
• Strong commercial judgement with the ability to balance strategic priorities and day-to-day operating issues.

Key Responsibilities

Candidate Requirements

Working Environment and Opportunity

The office environment is friendly and stable, with many employees having remained with the company for many years.

The role offers direct exposure to senior leadership and broad responsibility across retail operations, central production and distribution, supported by the wider franchisor network.

As a hands-on leader of a multi-outlet operation, the General Manager should expect regular outlet visits and weekend presence.