Job Description

Market Operations Manager
Location: San Leandro, CA (On-site + ~50% Travel)
Compensation: $85K–$95K base + performance bonus
Sector: B2B Workplace Services / Food & Beverage Logistics

About The Company

This company is a fast-growing workplace services provider delivering premium coffee, snacks, beverages, and food programs to companies across the U.S.—from startups to Fortune 500s. By combining hospitality with proprietary technology, they operate one of the most efficient refreshment platforms in the industry, automating ordering, inventory, and routing so local teams can focus on exceptional service.

As the company expands into new markets nationwide, they are hiring strong operators to build and scale local operations from the ground up.

The Opportunity

This is a unique, high-impact role designed for operators who thrive in dynamic environments. You will be based in San Leandro, where you’ll be trained to run a market at a high level before being deployed into the field.

Once trained, you’ll be sent to newly launching or underperforming markets across 20 of the largest US Metro cities in the U.S. to stand up operations, stabilize performance, and build high-functioning teams. This role requires approximately 50% travel and a willingness to step into ambiguous, fast-changing environments.

This is not a sit-back-and-manage role—you’ll be expected to lead from the front, solve problems in real time, and step into operations when needed to ensure service excellence.

What You’ll Do

Market Launch & Turnaround Ownership

• Support launch and stabilization of new markets across the U.S.
• Deploy into underperforming markets to improve execution and performance
• Stand up warehouse, delivery, and service operations from the ground up
• Identify operational gaps quickly and implement practical, scalable solutions
• Drive consistent execution against service and quality standards

Team Leadership

• Recruit, train, and develop route drivers, warehouse staff, and technicians
• Set clear expectations and hold team accountable to performance metrics
• Provide coaching, feedback, and hands-on leadership in the field
• Build a culture of accountability, professionalism, and ownership
• Assess team performance and make personnel recommendations when needed

Client Experience

• Act as the operational leader for client service during launches or turnarounds
• Resolve client challenges quickly and professionally
• Ensure consistent, high-quality service across all client locations
• Elevate service delivery beyond baseline expectations

Warehouse & Route Operations

• Oversee order picking, loading, routing, and delivery execution
• Maintain accurate inventory and minimize waste/spoilage
• Ensure proper product rotation (FIFO) and quality standards
• Step into hands-on work (deliveries, installs, service) as needed
• Drive operational efficiency across warehouse and route systems

Safety & Compliance

• Maintain a clean, safe, and organized work environment
• Ensure safe operation of vehicles and equipment
• Enforce food safety, sanitation, and workplace safety standards

You’d Be a Great Fit If You Have:

• 3+ years of leadership experience in operations, logistics, food service, hospitality, or similar in a B2B organization
• Proven ability to lead in ambiguous, fast-paced, and hands-on environments
• Strong problem-solving skills and ability to execute under pressure
• Experience building teams or improving underperforming operations
• High ownership mindset with willingness to travel frequently (~50%)

Bonus Points For:

• Experience launching new markets or turning around struggling operations
• Background in warehouse, delivery, or route-based logistics
• Experience in workplace services, food & beverage, or hospitality
• Familiarity with inventory systems or operational software

Physical & Role Requirements

• Ability to lift and move ~50 lbs as needed
• Comfortable working in warehouse and delivery environments
• Ability to operate cargo vans and box trucks
• Willingness to travel frequently and support hands-on operational work

Why Join Us

• Play a critical role in launching and scaling markets nationwide
• High-ownership position with direct impact on company growth
• Opportunity to operate across multiple markets and challenges
• Work alongside a team that values execution, adaptability, and leadership

MilSpec Talent is a boutique headhunting firm that helps our clients get connected with top talent in the industry. We work with mid-career, industry-experienced Veterans with 3-15 years of proven success in the private sector. For our contingency recruitment partners, we provide this value with minimal risk.