Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

About Us
We are a leading disaster restoration company, providing emergency response and recovery services to our community. Our team supports property owners in their time of need after fire, flood, storm, and other catastrophic events. We are dedicated to rapid response, high-quality service, and compassionate care.


We are seeking an Operations Manager – Emergency Services to oversee our warehouse and lead our emergency services department. This role is critical in coordinating and dispatching jobs, ensuring teams are properly equipped, and providing leadership to field staff. The right candidate will be an experienced restoration professional with proven management skills and subject matter expertise in emergency services.

Key Responsibilities

• Manage day-to-day operations of the emergency services team.
  
  
• Oversee the warehouse, equipment, vehicles, and inventory to ensure readiness for emergency dispatch.
  
  
• Coordinate and dispatch crews to jobs in a timely and efficient manner.
  
  
• Provide leadership, coaching, and accountability for employees in the emergency department.
  
  
• Ensure compliance with safety standards, industry regulations, and company policies.
  
  
• Serve as the subject matter expert for emergency response procedures and best practices.
  
  
• Collaborate with project managers and reconstruction teams to ensure seamless project handoffs.
  
  
• Monitor performance metrics and implement improvements in efficiency and service delivery.
  
  
• Maintain strong client service standards and professional communication.
  
  

Qualifications

• Minimum 3–5 years of experience in restoration/emergency services (required).
  
  
• Proven management or supervisory experience with strong leadership skills.
  
  
• In-depth knowledge of emergency mitigation procedures (water, fire, smoke, storm).
  
  
• Experience with mold and asbestos protocols is a strong asset.
  
  
• Strong organizational and communication skills.
  
  
• Ability to work in a fast-paced, on-call environment.
  
  
• Valid driver’s license and reliable transportation.
  
  

Why Join Us?

• Opportunity to play a key leadership role in a respected restoration company.
  
  
• Work with a supportive, skilled team dedicated to helping clients rebuild.
  
  
• Competitive compensation package (salary and benefits).
  
  
• Career growth in a fast-paced and essential industry.
  
  

Depuis 1966, Paul Davis est un leader dans le secteur de la restauration après sinistre. Avec plus de 370 bureaux dans son réseau de franchises, l'entreprise dessert des clients résidentiels, industriels et commerciaux à travers le Canada et les États-Unis.

Nous avons bâti notre image un projet à la fois, en établissant une réputation de performance, d'intégrité et de responsabilité auprès des clients et des assureurs. Que les dommages matériels soient causés par l'eau, le feu, la fumée, les tempêtes ou toute autre catastrophe, nous tenons notre promesse de fournir l'excellence, l'expertise et une expérience client inégalée.

Chez Paul Davis, notre passion pour la qualité est le principe fondamental de tout ce que nous faisons.

 
Notre Vision
Fournir un service extraordinaire pour aider les gens qui sont dans le besoin.

Nos Valeurs
Respectez votre engagementRespectez les gensSoyez fiers de ce que vous faitesPratiquez l’amélioration continue
  Notre Mission
Donner l’opportunité à des personnes extraordinaires de livrer des résultats exceptionnels.