Job Description

Operations Manager, Full Time Employee

Organization/Reporting line:

Project Manager

Place of work/Travel:

Nchalo or Dwangwa

Contact and Cooperation:

Internally: Project Manager, All Department Heads.

Externally: --Clients, Police , Fire & other Welfare agencies /authorities

Job Summary:

Principal role is to manage and coordinate Operational functions for the project. Position holders are responsible to the Project Manager in the overall management for all elements of the guard force operations to ensure compliance with all contractual requirements and company procedures and to assume all operation functions and duties. They are expected to master all operational procedures including SOPs, requirements and policies and reporting procedures and enforce compliance amongst all staff.

Key Responsibilities:

• Overall co-ordination of all operations in the project
• Overseeing and conducting security surveys/risk assessment in both prospective and current client’s property and advising the Project Manager or client accordingly
• Reconciling manpower with the actual jobs at the end of each month
• Administering operation staff leave and relieving procedures
• Ensuring that company security procedures are dispatched and adhered to in all assignments
• Monitoring and controlling the usage of operations motor vehicles and motorcycles to ensure efficient and effective utilization.
• Maintaining discipline within the guard force in liaison with the Human Resources Officers for the Project
• Requisitioning and controlling operations equipment in line with the budget allocation in liaison with the stores and accounts departments
• Identifying Operations staff training needs and advising the Project Manager accordingly
• Look to increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients
• Reporting and rectification of all substandard observation in the first instance to the Project Manager
• Reinforce the training of the guard force to attain international standards
• Keeping abreast of technological and other improvements which could contribute to the better security
• Liaising with external agencies such as the Fire, Police, Hospital and welfare authorities
• Generating assignment instructions for each post
• Any other duties assigned to you by management
• Compliance – full conformity to policies, standards, regulations and all other contractual and Company requirements.

Authority:

Refer to GardaWorld Authority Matrix.

Accountability:

The Operations Manager is accountable to the Project Manager or Head of Security Operations for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies:

• Must be fluent in spoken and written English
• Must have excellent situation analysis and report writing skills
• Ability and willingness to work odd hours and under pressure
• Holder of a clean driving licence
• Excellent Computer operating skills is a must

Qualifications & Experience:

• Bachelor's degree in Security Management, Project Management, or Business administration or related field
• Minimum five (5) years experience in Corporate security management is a must. Those that have served in the military or Police in admin or management capacity for significant years will have an advantage.
• Must have good exposure to security operations and business finance management
• Experience of working in labour intensive and unionised environments