Job Description

Operations Manager (Diagnostic Centre)

Location: Utako Phase 2, Abuja
Industry: Healthcare
Employment Type: Full-Time
Experience Level: 3 – 5 Years
Salary: ₦400,000 – ₦600,000 Monthly
MBA: Added Advantage

The Operations Manager is responsible for the hands-on daily management and coordination of all facility operations, ensuring efficient delivery of diagnostic imaging, outpatient clinic services, and support functions.

This is a highly operational role requiring constant on-site presence, real-time decision-making, and direct coordination of staff, patients, equipment, and resources to ensure seamless service delivery.

The role works closely with the Accounts & Revenue Officer to ensure strong alignment between operational efficiency and financial performance

Key Responsibilities

1. Daily Facility Operations

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  Take full responsibility for the daily running of the diagnostic centre
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  Maintain an active presence across imaging, outpatient clinics, and reception
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  Identify and resolve operational issues affecting patient flow and service delivery
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  Coordinate all departments to ensure seamless operations

2. Patient Flow & Experience

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  Oversee the full patient journey from arrival to discharge
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  Reduce waiting times and manage scheduling disruptions in real time
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  Resolve patient complaints and service delays promptly
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  Ensure a professional, efficient, and patient-centred environment

3. Diagnostic Imaging Operations

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  Monitor and optimize daily imaging schedules
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  Ensure imaging rooms, equipment, and staff are fully operational
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  Manage urgent cases and resolve workflow bottlenecks
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  Maintain high standards of safety, efficiency, and service quality

4. Outpatient Clinics Coordination

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  Ensure clinics run on time with proper staffing and coordination
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  Manage scheduling conflicts, room allocation, and patient flow
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  Support clinicians by removing operational barriers
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  Monitor clinic efficiency and utilisation daily

5. Facilities & Maintenance

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  Conduct regular facility inspections
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  Identify and escalate maintenance issues promptly
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  Coordinate repairs and preventive maintenance with vendors
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  Ensure uninterrupted operation of critical utilities (power, water, HVAC)

6. Team Supervision

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  Supervise front desk, administrative, and support staff
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  Provide daily guidance, task allocation, and performance monitoring
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  Manage shift coverage and staffing gaps
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  Enforce workplace discipline, service standards, and professionalism

7. Vendor & Supply Management

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  Manage relationships with vendors and service providers
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  Ensure timely availability of consumables and operational supplies
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  Monitor vendor performance and escalate issues when necessary

8. Financial Coordination

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  Collaborate closely with the Accounts & Revenue Officer
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  Ensure all services are properly captured and billed
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  Support enforcement of billing compliance at operational level
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  Monitor daily revenue performance and operational efficiency alignment

9. Compliance & Safety

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  Ensure adherence to operational, safety, and regulatory standards
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  Enforce infection prevention and control protocols
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  Maintain readiness for internal and external audits

10. Performance Monitoring & Improvement

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  Track daily operational KPIs (patient volumes, delays, equipment uptime)
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  Identify inefficiencies and implement immediate corrective actions
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  Continuously improve workflows and service delivery processes

Qualifications & Experience

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  Bachelor's degree in Healthcare Management, Business Administration, or related field
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  Minimum of 3 – 5 years experience in operations or facility management
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  Prior experience in a healthcare, diagnostic, or hospital environment is highly preferred
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  Proven ability to manage teams in a fast-paced operational setting
• MBA is an added advantage

Skills & Competencies

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  Strong leadership and people management skills
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  Excellent problem-solving and decision-making ability under pressure
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  Highly organised with strong attention to operational detail
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  Ability to multitask and manage competing priorities
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  Strong interpersonal and communication skills
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  Proactive, hands-on, and results-driven mindset

What We Offer

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  Competitive salary within industry standards
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  Opportunity to lead operations in a growing diagnostic centre
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  Exposure to healthcare operations, finance coordination, and service optimisation
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  Career growth into senior management roles

How to Apply

Interested and qualified candidates should send their CV to:
hiring@mysigma.io

Subject Line: Operations Manager – Abuja Diagnostic Centre