Job Description

Operations Manager – Aged Care & Commercial Cleaning

North and East Sydney Region

Who we are

Challenger Services Group is an Australian facilities services company providing cleaning, security and hospitality solutions nationwide.

We’re known for reliability, consistency and people who care about doing excellent work. We help businesses and facilities run smoothly by keeping their sites clean, safe, secure and compliant.

We set the standard for services people can rely on. Our work makes people feel safe, supported and proud of where they work, live or visit.

The opportunity

Due to a staff relocation, an opportunity has become available for an experienced Operations Manager to join Challenger and lead a portfolio of commercial and aged care cleaning services across [sites/location to be confirmed].

This is a hands-on operational leadership role with responsibility for service delivery, client relationships, workforce performance and the day-to-day management of cleaning operations across the portfolio.

You will lead and support a multi-site workforce, working closely with our clients and operational teams to deliver consistently high standards of cleanliness, safety and customer service.

What you’ll do

In this role, you will:

• Lead the day-to-day service delivery and operational performance of cleaning services across a portfolio of commercial and aged care sites.
• Provide visible leadership, coaching and support to frontline teams and supervisors.
• Build strong, trusted relationships with clients and respond proactively to operational requirements.
• Ensure residents and clients experience consistently high standards of cleanliness and customer service.
• Monitor performance against contractual requirements, SOPs, policies and agreed service standards.
• Oversee workforce planning and rostering to ensure operational, Award and budget requirements are met.
• Drive a safe, engaged and high-performing workplace culture.
• Identify opportunities to improve service delivery, productivity and operational performance.
• Monitor key operational measures and provide regular reporting and insights to the business.
• Work collaboratively with internal support functions to resolve issues and deliver positive outcomes for clients and employees.

What you’ll need

To be successful in this role, you will bring:

• Demonstrated experience managing cleaning operations and teams across multiple sites.
• Previous commercial cleaning experience within aged care or a similarly regulated service environment.
• Proven ability to lead, coach and develop high-performing operational teams.
• Strong client relationship and stakeholder management skills.
• A sound understanding of commercial cleaning processes, equipment, chemical handling and WHS requirements.
• Strong organisational skills with the ability to manage competing operational priorities across multiple locations.
• Good commercial awareness, including workforce planning, rostering and budget management.
• Strong written and verbal communication skills.
• A practical, solutions-focused approach and the ability to take ownership of operational issues.
• Working knowledge of the Cleaning Services Award would be highly regarded.

You will also require, or be willing to obtain where applicable:

• A valid driver licence.
• A current Police Check.
• A valid NDIS Worker Screening Check.
• Any vaccinations or health clearances required to work within our client’s aged care environments.

What’s on offer

At Challenger, we want our people to build rewarding and sustainable careers. In return, you’ll enjoy:

• An attractive salary package in a permanent full-time leadership role.
• Autonomy and ownership to manage your portfolio and make a genuine impact on service delivery.
• A diverse operational environment where no two days are the same.
• Career development opportunities across Challenger’s cleaning, hospitality, security and integrated services businesses.
• Access to Challenger’s Training Academy, supporting your ongoing learning, professional development and career growth.
• Employee benefits and discounts across a range of leading retailers.
• Modern systems and technology designed to simplify workforce management, quality assurance and operational administration.
• A supportive team environment with access to experienced operational and functional leaders.

The next step

If you are an experienced operational leader who enjoys developing teams, building strong client relationships and delivering consistently high service standards, we would like to hear from you.

Apply today to take the next step in your career and be part of the team that keeps client sites clean, safe and working.

Challenger Services Group is an equal opportunity employer and values the diversity of our workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples and candidates from all backgrounds.