Job Description

The CAC Operations Manager oversees the day-to-day administrative and operational functions of a Child Advocacy Center, ensuring efficient, high-quality services across both the main center and satellite location. This role manages facility operations, staff support, scheduling, technology systems, vendor relationships, compliance requirements, and organizational policies. The Operations Manager coordinates resources between locations, promotes consistent service delivery, supports multidisciplinary team activities, monitors operational performance, and works closely with leadership to enhance organizational effectiveness, safety, and sustainability while maintaining a child-focused and trauma-informed environment.

Oversees the operational performance of programs within The Center for Family Safety and Healing (TCFSH) by ensuring effective resource management, data-driven decision-making, and alignment with organizational and service line priorities. Partners across clinical, administrative, and external stakeholders to deliver efficient, high-quality program outcomes.

Essential Functions:

• Provides leadership and direction for day-to-day operations of assigned programs to ensure efficient, effective, and goal-aligned service delivery.
• Leads, develops, and manages staff by setting expectations, fostering accountability, and promoting collaboration, engagement, and high performance.
• Designs, implements, and continuously improves operational processes, systems, and workflows to enhance program effectiveness and support organizational change initiatives.
• Establishes and monitors key performance indicators, analyzes data trends, and delivers actionable insights and reporting to drive outcomes and inform leadership decisions.
• Aligns program operations with organizational strategy, service line priorities, and financial goals to ensure sustainable and high-value performance.
• Partners with clinical, operational, administrative, and external stakeholders to ensure coordinated services, maintain alignment, and support integrated care delivery.
• Ensures adherence to policies, regulatory requirements, and internal standards while maintaining accurate documentation and operational integrity.

Education Requirement:

• Bachelor’s degree in healthcare or a related field, required.
• Master’s Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Strong supervisory and managerial skills, including team development, performance management, and consensus-building.
• High level of personal accountability while working effectively as a collaborative team member.
• Strong project management, analytical, and organizational skills.
• Communicates clearly and effectively with diverse stakeholders, including medical staff, administrators, external partners, and employees at all levels.

Experience:

• Five years of experience in management and supervision within a healthcare environment, preferred.
• Experience translating complex data into clear, compelling, and actionable insights using data visualization techniques, required.
• Experience designing and delivering dashboards, reports, and visualizations to support leadership decision-making, required.

Physical Requirements:

OCCASIONALLY: ( 1-33% of time (0.5-2.5 hours)

Bend/twist, Squat/kneel, Climb stairs/ladder, Reaching above shoulder, Hand use: grasping, gripping, turning,

FREQUENTLY: ( 34-66% of time (2.6-5 hours)

Standing, Walking

CONTINUOUSLY: ( 67-100% of time (5.1-12 hours +)

Sitting, Flexing/extending of neck, Repetitive hand/arm use, Computer skills, Audible speech, Hearing acuity, Seeing - far/near, Problem solving, Decision making, Interpreting data

Additional Physical Requirements performed but not listed above:

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"