Job Description

Position: Operations Manager
Company Overview:
RayaCX is a leading BPO (Business Process Outsourcing) company based in Cairo, Egypt. We provide a wide range of customer experience and support services to clients across various industries, including technology, telecommunications, and e-commerce. Our mission is to deliver exceptional customer service and drive business growth for our clients.
Job Overview:
We are seeking an experienced Operations Manager to join our team in Cairo, Egypt. The Operations Manager will be responsible for overseeing the day-to-day operations of our BPO services, ensuring efficient and effective delivery of services to our clients. This is a full-time position with a competitive salary and benefits package.
Key Responsibilities:
- Manage and oversee the daily operations of our BPO services, including customer service, technical support, and back-office processes.
- Develop and implement operational strategies and processes to ensure the highest level of service delivery and efficiency.
- Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions.
- Manage and mentor a team of supervisors and agents to ensure they are meeting performance targets and providing excellent customer service.
- Collaborate with other departments, such as HR and IT, to ensure smooth operations and address any issues that may arise.
- Develop and maintain strong relationships with clients, providing regular updates and addressing any concerns or issues they may have.
- Stay updated on industry trends and best practices to continuously improve our services and processes.
Qualifications:
- Bachelor's degree in business administration, management, or a related field.
- Minimum of 5 years of experience in a similar role, preferably in a BPO or customer service environment.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proven track record of driving operational efficiency and delivering exceptional customer service.
- Strong analytical and problem-solving skills.
- Knowledge of industry best practices and trends.
- Fluent in English, both written and spoken.
We Offer:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Dynamic and diverse work environment.
- Training and support to help you succeed in your role.
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch BPO services to clients around the world.