Job Description

Operations Manager, Belgium

Department: Operations

Employment Type: Full Time

Location: Brussels

Reporting To: Operation Lead BNL

Compensation: €55,000 - €65,000 / year

Upway is hiring an Operations Manager among its Operations team in the Benelux. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

What you will do

• Lead a team of 20+ warehouse associates, with plans to double team size next year
• Design, build, and own key parts of the end-to-end operational flow
• Drive a strong customer-first mindset in all decisions and processes
• Deliver consistently high-quality warehouse performance, day after day
• Design, implement, and continuously improve processes to enhance customer experience and operational efficiency
• Build and maintain tools and dashboards to ensure full visibility on performance
• Collaborate cross-functionally to support rapid growth and expansion
• Lead by example and foster a high-performance team culture

What you will need

• Strong academic background (engineering, finance, business or similar)
• 2–5 years experience in Operations, Finance or similar
• Strong bias for action and speed of execution
• Fluent in English; French/Dutch is a plus
• Clear communicator with leadership ability in a warehouse environment
• Analytical and hands-on: solves problems fast and gets to root cause
• Thrives in fast-paced, high-change environments
• High ownership and accountability for results
• Detail-oriented with a drive for operational excellence
• Proactive, resilient, and willing to go the extra mile
• Creative, tests fast, learns fast, improves fast

Benefits

Upway operates in 5 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

• You will receive equity shares in the form of stock options
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You’ll work in a fast paced environment, where we favor quick decision making and getting things done
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.