Job Description

• This is a 45+ year old exterior remodeling company serving homeowners in NC
• Authorized dealer of ProVia products
• Better Business Bureau accredited with an A+ rating

What is Being Offered:

• Competitive base + quarterly bonus opportunity
• Benefits stipend
• PTO
• Company vehicle + gas card
• Phone allowance
• Laptop
• Opportunity to play a key leadership role in a growing organization

What The Position is About:

• Own the entire post-sale operation including scheduling, ordering, production planning, installation management, customer escalations, safety, and overall production performance
• Lead and develop a team of 7-10 W-2 installers and production team members while maintaining accountability, quality standards, and productivity
• Manage production schedules, crew utilization, product ordering, vendor coordination, and job readiness
• Serve as the primary escalation point for customer concerns and ensure a high-quality customer experience throughout the installation process
• Conduct regular jobsite visits, inspect work quality, coach installers, and maintain installation standards
• Recruit, hire, train, and develop installation team members as the company continues to grow
• Improve operational processes, production KPIs, safety programs, and overall efficiency
• Partner closely with ownership to help scale the business and support future expansion initiatives

The Right Candidate Will Have:

• Residential window and door industry experience with a strong understanding of installation quality, measuring, ordering, and jobsite execution
• Experience directly leading and managing W-2 installation crews, including hiring, coaching, performance management, and accountability
• Experience managing post-sale operations, including scheduling, production planning, customer service, installation operations, and project execution
• Strong technology and CRM skills with experience using production tracking systems, scheduling software, reporting tools, and spreadsheets
• Excellent customer-facing communication skills and experience handling homeowner concerns and escalations
• Strong understanding of safety practices, installer accountability, and operational discipline
• Experience with ProVia, Andersen, Pella, Marvin, Sierra Pacific, or similar premium window and door products is a plus