Job Description
Operations Manager
Join our team at the Hilton Anatolein Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Located at the Hilton Anatole, the Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.
Essential Functions
- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Ensure timely setting, striking of events and other essential floor activities
- Maintain inventory integrity ensuring quality, functionality, organization and availability
- Maintain a working knowledge of industry trends, tools and innovations
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
- Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
- Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
- Manages accurate and timely billing of events and clients.
- Timely creation and processing of purchase orders and vendor invoices.
- Attend hotel meetings, as necessary.
- Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
- Provide technical support for events
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned
Supervisory Responsibilities
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education & Experience
- High School Graduate or equivalent
- Minimum two (2) years event technology experience in a hospitality environment
- Minimum two (2) years demonstrated managerial experience
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Planning ability; able to plan ahead
- Excellent organizational skills
- Demonstrated personnel management ability
- Strong Interpersonal skills
- Strong verbal and written communications skills
- Strong customer focus
- Strong attention to detail
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- Performance based incentive plans on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
