Job Description

About 12 Oaks Parking

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections & Competence-believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

Our Actions - What we do daily to build connections and demonstrate competence

Our Opportunities - How we exceed expectations and develop our skills

Our Culture - The shared values that sustain relationships and reinforce excellence

The Role

We are seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in Atlanta. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the operations manager, you will have oversight of the entire parking operation(s).

What You'll Do

• Directly manage the assigned garage parking operations, including office, retail and valet parking.
• Responsible for driving business metrics and revenue maximization.
• Invoicing and financial management for assigned accounts.
• Display the ability to improve overall performance and profitability of accounts.
• Understand and interpret contractual scopes, lease stipulations, and all other client agreements.
• Interviewing, hiring, and training managers and employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Establish and maintain relationships with associates / management of each account, manager revenue and payroll.
• Ensure that associates provide the highest level of professionalism and service to all clients and guests.
• Conduct coaching, counseling, and terminations when appropriate, and ensure accountability in meeting performance expectations.
• Arrange scheduling, and billing of private events including tracking of revenue, payroll, and claims.
• Attending all necessary client meetings.
• Be on call and available for problem solving (24/7 operation).

Requirements

• 3-5 years previous parking management experience required
• Candidate must have a valid driver's license
• Candidate must be at least 18 years of age
• Candidate must have a clean motor vehicle record

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.