Job Description

OPERATIONS MANAGER - ABUJA

Industry: Luxury Hospitality, Lifestyle & Wellness
Location: Maitama, Abuja
Employment Type: Full-Time
Work Mode: Flexible
Reports To: Chief Executive Officer / Management
Department: Operations
Salary: ₦600,000 – ₦700,000 Monthly
Experience: 7–10 Years

ABOUT THE ROLE

We are seeking an experienced and highly professional Operations Manager to oversee the day-to-day operations of a premium hospitality, lifestyle, and wellness facility.

The successful candidate will be responsible for ensuring seamless operations, maintaining exceptional service standards, managing staff performance, and delivering an outstanding experience to members and guests.

The role requires a confident, polished, and socially adept professional with strong leadership capabilities and proven experience managing large teams and engaging with high-net-worth individuals.

KEY RESPONSIBILITIES

• Oversee daily operations, ensuring smooth, efficient, and consistent service delivery.
• Lead, supervise, and manage operational teams of 20 or more employees.
• Establish and maintain exceptional customer service and guest experience standards.
• Build and maintain strong relationships with members, guests, partners, and key stakeholders.
• Engage professionally and confidently with high-net-worth individuals and VIP clients.
• Develop and implement operational procedures, service standards, and protocols.
• Monitor staff performance, productivity, attendance, and compliance.
• Coordinate staff training, coaching, onboarding, and professional development.
• Manage operational schedules, bookings, events, and facility activities.
• Identify operational challenges and implement timely and effective solutions.
• Ensure the facility is consistently maintained, organized, safe, and professionally presented.
• Support membership engagement, community-building, and retention initiatives.
• Handle customer concerns and resolve operational issues promptly and professionally.
• Monitor operational costs and ensure efficient utilization of resources.
• Manage relationships with vendors, service providers, and external partners.
• Support the planning and execution of events and special activities.
• Utilize CRM, POS, scheduling, booking, and other operational technology to improve efficiency.
• Prepare regular operational reports and provide strategic insights to Management.
• Ensure compliance with company policies, health and safety standards, and applicable regulations.
• Drive a culture of excellence, accountability, professionalism, and continuous improvement.

REQUIREMENTS & QUALIFICATIONS

• Bachelor's degree, HND, or relevant professional qualification in Hospitality Management, Business Administration, Operations Management, or a related discipline.
• 7–10 years of relevant professional experience in operations management, luxury hospitality, lifestyle, wellness, or related industries.
• Proven experience managing and supervising teams of 20 or more employees
• Demonstrated experience working with high-net-worth individuals, VIP clients, or premium customer segments.
• Strong understanding of hospitality operations, customer experience, and service excellence.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Highly professional, confident, polished, and socially adept.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to work independently and take full ownership of operational outcomes.
• Strong organizational and project management capabilities.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Familiarity with CRM, POS, scheduling, booking, and team collaboration platforms.

DESIRED SKILLS

Experience in the following areas will be an added advantage:

• Event planning and management.
• Membership and community management.
• Staff training and coaching.
• CRM and customer relationship management.
• Project management.
• Luxury hospitality or premium lifestyle operations.
• Wellness, private members' clubs, or exclusive social environments.

IDEAL CANDIDATE PROFILE

The ideal candidate is a polished, people-oriented, highly organized, and results-driven operations professional who can naturally build relationships and foster a strong sense of community.

The successful candidate must possess the maturity, confidence, discretion, and interpersonal skills required to engage with high-net-worth individuals and deliver consistently exceptional service standards.

KEY PERFORMANCE INDICATORS

Performance will be assessed based on:

• Operational efficiency and consistency.
• Customer and member satisfaction.
• Staff productivity, engagement, and retention.
• Quality and consistency of service delivery.
• Membership engagement and retention.
• Effective management of operational costs and resources.
• Successful planning and execution of events and activities.
• Compliance with operational, safety, and service standards.

COMPENSATION & BENEFITS

• Competitive monthly salary of ₦600,000 – ₦700,000, depending on experience and suitability.
• Annual leave beyond statutory entitlement.
• Opportunity to take on a strategic leadership role within a premium hospitality, lifestyle, and wellness environment.
• Opportunity for professional growth and career advancement.

HOW TO APPLY

Interested and qualified candidates should send their updated CV to:

Email: hiring@mysigma.io

Subject Line: Application – Operations Manager

Only shortlisted candidates will be contacted.