Job Description

Job Location: SCOTTIES CHT - Charlotte, NC 28216
Position Type: Full TimeEducation
Level: 4 Year Degree
Travel Percentage: Up to 25%
Job Category: FacilitiesThe Operations Manager is responsible for overseeing and directly managing all branch operations. This role ensures the safe, efficient, and profitable execution of services while maintaining high standards in customer satisfaction, team performance, and operational excellence. The Operations Manager is accountable for all aspects of safety, productivity, equipment, personnel, and overall branch performance.
Key Responsibilities
Leadership & Performance Management
- Lead and motivate the team to achieve sales revenue goals while maintaining cost control
- Set clear expectations for performance, behavior, and productivity
- Evaluate employee performance to ensure quality workmanship standards are met
- Promote a positive, team-oriented work environment
- Ensure high levels of employee morale and engagement
Staffing & Training
- Hire, onboard, and train new employees
- Provide ongoing training and development for supervisors and assistant managers
- Ensure all team members understand company expectations and standards
Operations Management
- Oversee daily operations to ensure efficiency and cost-effectiveness
- Monitor production output and job progress across all projects
- Supervise field operations including window cleaning, pressure washing, and waterproofing services
- Conduct site visits to ensure quality and compliance
Customer Service & Communication
- Maintain a strong record of customer satisfaction
- Communicate with clients regarding scheduling, logistics, and job progress
- Collaborate with internal departments to align job scope and customer expectations
Planning & Scheduling
- Develop detailed weekly work plans and schedules
- Assign jobs, crews, equipment, and resources effectively
- Coordinate scheduling with customers, including confirmations and updates
- Identify and resolve planning or scheduling inefficiencies
- Forecast production needs and ensure targets are met
- Manage and coordinate equipment usage, including lifts and machinery
Safety & Compliance
- Ensure the safety and welfare of all employees
- Enforce safety policies and procedures across all job sites
- Participate in incident investigations and implement corrective actions
Quality Control & Administration
- Maintain high standards for quality control and attention to detail
- Monitor and report on workforce productivity, job progress, and revenue
- Recommend personnel actions including promotions and transfers
- Ensure all work meets or exceeds company and customer expectations

Qualifications

Qualifications
- Proven experience in operations management or a similar leadership role
- Strong leadership, organizational, and communication skills
- Ability to manage multiple projects and priorities simultaneously
- Experience in service-based industries (preferred)
- Commitment to safety, quality, and customer satisfaction
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.