Job Description

Responsive recruiter

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Operations Manager

SERVPRO Team Ridner | Manchester, Tennessee

Job Type: Full-Time

Compensation: $75,000 base salary plus up to $25,000 in annual performance bonuses. Total annual earning potential of $100,000 based on achievement of established performance goals.

Position Overview

SERVPRO Team Ridner is seeking an experienced, results-driven Operations Manager to lead our Mitigation Production and Reconstruction departments.

This position is responsible for overseeing department managers and their teams, ensuring efficient daily operations, maintaining high standards of customer service, and driving operational performance.

The ideal candidate is a strong leader who develops people, creates accountability, improves processes, and understands how to balance quality service with profitability.

Key Responsibilities

Leadership & Team Management

• Provide direct leadership and oversight of the Mitigation Production and Reconstruction departments, including all managers and staff.
• Hold department managers accountable for performance, productivity, quality, and employee development.
• Ensure Project Managers effectively supervise their assigned crews.
• Foster a positive, professional, and accountable workplace culture.
• Address performance concerns and support employee retention.
• Oversee staffing needs, recruitment, hiring, and workforce planning.

Daily Operations & Production

• Oversee daily production activities across both departments.
• Conduct daily work-in-progress (WIP) meetings and monitor job progress.
• Ensure projects are properly staffed, scheduled, and completed efficiently.
• Identify and resolve operational bottlenecks.
• Monitor labor costs, manage overtime, and improve production efficiency.
• Track job cycle times, revenue, profitability, and other key performance indicators.
• Ensure managers meet applicable SERVPRO National Account requirements.

Quality Assurance & Customer Satisfaction

• Establish and maintain consistent quality standards.
• Ensure work meets SERVPRO guidelines, applicable IICRC standards, and company procedures.
• Monitor customer satisfaction and address escalated concerns.
• Ensure required job documentation is completed accurately and on time.
• Oversee corrective actions when quality or performance issues arise.

Employee Training & Development

• Ensure all managers and field employees actively participate in ongoing professional development.
• Oversee employee onboarding, including required tool bag assignments and respirator fit testing.
• Coordinate technical training, certifications, and continuing education.
• Identify skill gaps and develop improvement plans.
• Support the development of future crew leaders, Project Managers, and department leaders.

Equipment & Resource Management

• Ensure equipment, vehicles, and tools are maintained and ready for use.
• Conduct and document equipment inventories twice annually.
• Monitor equipment utilization, maintenance, and replacement needs.
• Promote proper equipment handling, organization, and accountability.

Safety & Compliance

• Promote a safety-first culture throughout both departments.
• Ensure required safety meetings and training are completed.
• Enforce company safety policies and applicable OSHA requirements.
• Ensure employees receive required safety equipment, training, and protective equipment.
• Monitor compliance with applicable insurance program and National Account requirements.

Operational Improvement & Reporting

• Identify opportunities to improve efficiency, profitability, and customer experience.
• Develop and implement standardized operational processes.
• Review departmental performance and provide regular updates to ownership.
• Establish measurable goals and hold managers accountable for results.
• Plan proactively for staffing, training, equipment, and operational growth.

Qualifications

Required

• Previous experience in operations management, production management, or a comparable leadership position.
• Demonstrated experience supervising managers and multiple teams.
• Strong organizational, communication, and problem-solving skills.
• Experience managing labor costs, schedules, budgets, and operational performance.
• Ability to make decisions independently and manage competing priorities.
• Proficiency with computers, reporting systems, and business management software.
• Valid driver's license.

Preferred

• Experience in property restoration, construction, mitigation, or a related service industry.
• Familiarity with water, fire, and mold restoration processes.
• Knowledge of IICRC standards and SERVPRO operations.
• Experience with insurance restoration and National Account programs.
• Relevant IICRC certifications.

What We're Looking For

We are seeking a leader who:

• Takes ownership of results rather than waiting for direction.
• Develops employees and holds people accountable.
• Balances operational efficiency with exceptional customer service.
• Makes sound decisions under pressure.
• Identifies problems and implements practical solutions.
• Leads by example and maintains high ethical standards.
• Is committed to continuous improvement and long-term team success.

About SERVPRO Team Ridner

SERVPRO Team Ridner provides professional fire, water, mold, and property restoration services throughout seven Middle Tennessee counties: Bedford, Coffee, Franklin, Lincoln, Marshall, Moore, and Warren.

Our mission is to help customers navigate stressful and overwhelming situations by providing swift, reliable service and exceptional care.

We believe in reliability, excellence, compassion, empowerment, and integrity.

Someone's worst day deserves our best work.

How to Apply

Interested candidates should submit a resume outlining their leadership experience, operational management background, and relevant qualifications.

SERVPRO Team Ridner is an equal opportunity employer.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Compensation: $100,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.