Job Description

Operations Manager

Requisition ID req38415 Working Title Operations Manager Position Grade 13 Position Summary

The UNM School of Medicine Office for Continuous Professional Learning (CPL) seeks a service-oriented Operations Manager with proven ability to effectively manage in a collaborative environment. The successful candidate will lead and manage the CPL office, including managing operations, training and supervising staff and student employees, evaluating and managing projects, and providing budgeting oversight. This individual will serve as a principal representative and liaison with internal and external constituencies on operational matters and provide day-to-day guidance and leadership as appropriate to the area of expertise.

Duties and Responsibilities

Operations

• Provide support, training, and assistance to all CPL staff, Associate Dean, and Directors, as requested or situationally required.
• Represent CPL by attending, facilitating, and/or providing support to meetings as requested by the Associate Dean.
• Oversee and monitor compliance with UNM and HSC policies, procedures, and required training.
• Assist departmental administration and staff with strategic planning.
• Collaborate with the Associate Dean to develop office policies and procedures; produce and continually maintain documentation of procedures and staff expectations.
• Assist with program evaluation.
• Collaborate with the Associate Dean to determine roles and responsibilities of office support staff, organizational structure, and hiring.
• Directly supervise at least seven regular staff; supervise student employees; provide human resource and policy guidance, coaching, encouragement, and support professional development of lower-graded staff and student employees.
• Draft or write a wide range of departmental correspondence and/or reports.
• Learn and utilize available systems (e.g., Smartsheet), programs, and resources to achieve operational and programmatic goals efficiently and effectively.

Fiscal Oversight

In coordination with the Associate Dean and Senior Fiscal Services Technician:

• Provide fiscal oversight, budget development, and projection.
• Monitor the administration of program revenues and expenses.
• Establish registration fees for CME-accredited activities.
• Review and/or create internal financial reports.
• Review and/or approve departmental expenditures.
• Review and sign timesheets for lower-graded staff and student employees.
• Attend and provide information for periodic budget meetings with the Financial Analyst and Associate Dean.
• Review and sign Letters of Agreement; supervise and support the CPL events team; coordinate with relevant CPL personnel in the development and approval of CPL service fees and event-specific budgets.

Marketing / Communications

• Collaborate with web designer/webmaster.
• Provide a line of communication with HSC Communications & Marketing.
• Approve CPL event entries on the HSC Events Calendar for publishing to the CPL website.
• Assist in the development, design, editing, and production of promotional materials.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.

Minimum Qualifications

High school diploma or GED; at least 2 years of experience managing at least one of the following functional areas: fiscal services, administration and/or human resources AND 3 years of additional experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Excellent written and verbal communication skills. Written skills to be demonstrated in the required cover letter.
• Prior project management and leadership experience.
• Experience planning, organizing, and overseeing programs in an academic setting.
• Experience supervising and training staff and/or student employees.
• Experience developing, implementing, and interpreting goals, policies, and procedures.
• Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and leader.
• Budget custodianship and oversight.

Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Continuing Med Educ Operations (013C) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $4,277.87 - $6,009.47 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 11/16/2026 Eligible for Hiring Incentive Eligible for Remote Work Yes Eligible for Remote Work Statement Although on-site presence is a requirement of this position, the opportunity for a flexible telecommuting schedule may be available after an orientation period. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please attach 1) a cover letter and 2) updated resume. Your cover letter (up to 500 words) should address each of the preferred qualifications listed on the job-posting summary. A complete application will consist of complete online application, include current resume, cover letter and references. Please describe in your cover letter how you meet the preferred qualifications for the position. Include three professional references in your resume - preferably former supervisors. Finalists should be prepared to provide official educational transcripts if selected for hire (if applicable). Incomplete applications will not be considered.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.