Job Description

Operations Manager - Leicester School

Salary: £50,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 17:30pm

Location: Leicester School

At G4S Facilities Management, we provide essential support services that help educational environments operate safely and effectively. We are looking for an Operations Manager to lead the delivery of Hard and Soft FM services across our Leicester Schools portfolio. Working closely with school stakeholders, operational teams, and senior management, you will oversee service performance, compliance, budget control, and workforce management, ensuring contractual KPIs and SLAs are consistently achieved while delivering outstanding customer satisfaction and continuous improvement.

Key Responsibilities

• Lead Service Delivery: Oversee Hard and Soft FM operations, ensuring services meet contractual requirements, SLAs, and KPIs.
• Manage Client Relationships: Build strong working relationships with the client, Account Manager, and internal teams.
• Drive Continuous Improvement: Identify opportunities to improve service delivery, operational performance, and customer satisfaction.
• Support Contract Management: Deputise for the Account Manager when required and support the achievement of contract objectives.
• Manage Budgets and Costs: Monitor contract budgets, labour costs, overtime, temporary staffing, and purchase orders.
• Oversee Maintenance: Work closely with the Helpdesk to ensure planned and reactive maintenance is completed on time and to the required standards.
• Lead and Develop Teams: Support recruitment, engage with operational teams, and promote a positive culture of accountability and customer care.
• Monitor Performance: Prepare accurate management reports and oversee service performance against agreed targets.
• Maintain Health and Safety: Lead audits, monitor compliance, and ensure staff and contractors follow site safety and safeguarding procedures.
• Coordinate Operations: Work with project teams to ensure a smooth handover of completed works into daily operations.
• Manage Supply Chain: Lead supplier reviews and ensure consistent service delivery across the contract.

Essential Requirements

• Strong Facilities Management (FM) background.
• Experience in project planning and building projects.
• Proven track record in Conflict Resolution.
• Strong commercial awareness and understanding.
• Excellent interpersonal, communication, and influencing skills.
• Degree qualified or equivalent experience.
• IOSH Managing Safely Certificate

Desirable Requirements

• CDM qualification.
• Knowledge of contract forms and legal requirements.
• Strong written and presentation skills.
• Background in FM, building, or construction.
• Commercial and technical knowledge of building services.
• Working knowledge of Mechanical and Electrical (M&E) services.
• NEBOSH (National Examination Board in Occupational Safety and Health)

Benefits

While working for G4S, you will be entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below:

• 25 days holiday plus bank holidays.
• Progression, training and development tailored to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work – Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands, including several leading retailers and travel suppliers.
• Company Car or Company allowance.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.

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