Job Description

Job Details: Level: Experienced,

Job Location: Galaxy - Big Spring - Big Spring, TX 79720,

Position Type: Full Time,

Job Category: Transportation, The Operations Manager oversees all operational aspects of the Fixed Base Operation (FBO) including customer relations, line operations, accounting, health and safety, and environmental responsibility. The Operations Manager is responsible for ensuring the efficient completion of all operations, ensuring profitability, while providing leadership and direction for uncompromising service.

Culture

• Establish and maintain a culture that is customer centric, promotes mutual respect, and safety.
• Provide leadership and direction to line service and customer service teams that result in world-class uncompromising service.
• Prepare work schedules for employees as needed. Review and approve department timesheets in preparation for payroll verification.
• Organize employee celebrations, facilitate team meetings and team building events.
• Partner with senior management and human resources to set standards for all cultural and functional areas.
• Encourage employee involvement and suggestions for the improvement and growth of the FBO, its people and processes.
• Interact with professionalism and discretion with all clientele.
• Address escalated employee relations issues in a timely manner.
• Ensure all employees have the resources (including staff capacity, training, technology and safety equipment) they need to achieve their goals in conjunction with senior leadership.

Operations

• Oversee and accurately record facility security, equipment maintenance, and equipment service.
• Provide initial and recurrent training to Line Service Technicians on aircraft fueling, towing, fuel quality control, ground handling, and other line service duties, reinforcing Galaxy established safety procedures and operational standards (SOPs).
• Ensure compliance with safety directives and OSHA requirements.
• Conduct annual and recurrent safety audits and inspections.
• Perform hazard assessments to recommend additional engineering/administrative controls and procurement of Personal Protective Equipment (PPE) and other specialized equipment.
• Ensure all policies and procedures are effectively implemented and consistently followed.
• Oversee all day-to-day ground handling and customer service operations.
• Manage fuel quality, storage and handling in accordance with all applicable regulations and business requirements.
• Maintain and comply with Corporate Emergency Response Plans (ERP) for the BPG location.
• Maintain an Internal Audit Procedure (IAP) and comply with applicable laws, regulations and policies.

Business Development

• Lead the implementation of short-range and long-range departmental goals, objectives, policies, and operating procedures in conjunction with Galaxy senior management.
• Conduct regular competitive market analysis related to pricing, offerings and operation to maintain market relevance.
• Ensure validity and compliance with all contracts and leases associated with vendors, clients or the facility.
• Create new business opportunities by developing and maintaining relationships with customers, community and the local airport administration.
• Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and verification metrics.

General

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Commitment to developing and delivering an exceptional customer experience aligned with core Galaxy’s commitment to the client.
• Must be available for on-call hours and respond promptly to issues as they arise.
• Must be able to work independently and problem solve issues as they arise.
• Other duties as required or assigned.

Qualifications: EDUCATION & EXPERIENCE

• Bachelor’s degree in business, project management or a related field. Four years of relevant work experience may substitute for a degree.
• At least 5 years of general business experience with at least 3 years in aviation.
• Supervisory experience leading a team of at least six people.
• Experience with safety management programs.
• Ability to empower and inspire commitment and a positive attitude in a team.
• Experience making sound business decisions based on tradeoffs between cost and benefits for quality results.

COMPUTER SKILLS

• Proficient computer skills including electronic mail, record keeping, routine database activity, Microsoft Office products, graphics, etc.
• Must be willing and able to become fully proficient in all aspects of industry software programs in use.

CERTIFICATE/LICENSES

• Valid Driver’s License with a clear driving record
• Must be able to qualify for and maintain an airport badge when applicable.

COMPETENCIES

• Knowledge of Leadership Principles
• Ability to effectively manage competing demands.
• Knowledge of safety protocols
• Organized
• Strong computer and technology skills.
• Customer Service Oriented
• Ability to effectively communicate with diverse audiences.
• Ability to adapt to evolving business demands.
• Entrepreneurial Acumen
• Diligence
• Integrity and Respect
• Exercise Good Judgment
• Negotiation, Collaboration & Influence

PHYSICAL DEMANDS

• Exerting up to 75 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Manual dexterity sufficient to reach/handle items and work with the fingers.
• Ascending or descending ladders, scaffolding, poles and the like, using feet and legs and/or hands and arms.
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Special vision requirements: use tugging equipment (wing walking)
• Heavy physical activity performing strenuous day activities of a primarily productive/technical nature.

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