Job Description

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces.

Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences.

The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement.

Location & Travel Expectations

The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs.

This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required.

Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus.

Key Responsibilities:

• Operations Account Ownership and Client Engagement:
• Team Leadership and Development:
• Training, Coverage, and Onsite Support:
• Strategic and Operational Excellence:
• Financial Oversight:
• Other job-related duties as assigned

Requirements

Job Specific Competencies:

• Inspire and motivate the team to work cohesively.
• Communicate clearly in both verbal and written forms.
• Provide effective coaching and mentoring.
• Build professional relationships and maintain a positive image.
• Prioritize tasks and manage time effectively.
• Resolve conflicts and initiate solutions to improve productivity.
• Maintain a consistently approachable and professional image.
• Handle escalated customer concerns and prioritize tasks effectively.
• Proactively develop and reinforce operational standards, policies, and procedures.
• Create a positive work environment that fosters continuous learning and employee satisfaction

Requirements:

• 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
• Experience managing multi-site or multi-client operations preferred
• Strong people leadership and coaching skills
• Exceptional organizational and communication abilities
• Ability to manage competing priorities in a fast-paced environment
• Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred
• Comfortable navigating ambiguity and evolving operational needs
• Proficiency with Microsoft Office, Teams, Excel, and operational platforms
• Experience with Salesforce or similar CRM systems preferred

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• 401k with match
• Life insurance paid for by Circles
• Unlimited PTO
• Paid holidays
• Access to discount programs
• 4 Week sabbatical every 5 years