Job Description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We’re looking for a driven, hands-on Operations Manager to lead our warehouse and service operations at Annacis Island. This is a high-impact leadership role where you will own the operations while building an engaged, safety-first, high-performing team.
If you thrive in a fast-paced environment, love optimizing processes, and know how to bring out the best in people, this is your opportunity to make a real difference.
As the Operations Manager, you will
- Lead with purpose—championing our values and fostering a culture of accountability, teamwork, and inclusion
- Keep safety front and centre, ensuring a healthy workplace aligned with WorkSafeBC standards
- Own the operation end-to-end, including receiving, inventory flow, fulfillment, and outbound shipping
- Drive performance, using data and insights to improve productivity, accuracy, and service levels
- Optimize flow, collaborating with Inventory teams on carrier scheduling, dock planning, and space utilization
- Continuously improve, identifying opportunities to streamline processes and reduce costs
- Develop your team, through coaching, mentorship, and performance management
- Lead from the front as an active member of the Safety Committee
- Manage the business, including departmental budgets and P&L accountability
- Shape the future, leading strategic projects and innovation initiatives
- Communicate with impact, presenting results and insights across the organization
To be successful in this role you have
- 5+ years of leadership experience in warehouse or distribution operations
- Deep knowledge of inbound, outbound, and inventory management
- Experience with WMS, RF tools, automation, and workforce systems
- A proven track record of building, developing, and retaining strong teams
- A passion for continuous improvement and Lean practices
- Strong communication and relationship-building skills across all levels
- The ability to manage competing priorities with clarity and focus
- Proficiency in Microsoft Office (Power BI is an asset)
- Solid understanding of WorkSafeBC regulations
- Experience in e-commerce or high-volume distribution environments
Bonus points
- Post-secondary education in Logistics, Engineering, or Supply Chain
- APICS or other supply chain certifications
- Lean / Six Sigma designation
- Project management training or certification
Why Trail Appliances?
- People-first culture—we invest in your growth and success
- Stable, family-owned Canadian company with a strong reputation
- Meaningful impact—your work directly shapes the customer experience
- Collaborative environment where ideas are encouraged and actioned
- Competitive compensation and benefits
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
