Operations Manager - (2600000L)
Operations Manager - OmanAs a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire Operations Manager who supports the General Manager in achieving company business targets by coordinating daily operational tasks, monitoring project progress, and ensuring that workflows align with company standards. This role focuses on improving service levels, facilitating cross-departmental collaboration, and assisting in project execution within the Oman market.The Operations Manager ensures smooth operation by maintaining quality standards, supporting the implementation of strategic initiatives, ensuring adherence to client TATs (Turnaround Times), SLAs (Service Level Agreements), regulatory reporting requirements, and assisting in performance monitoring across departments also required working closely with MedNet-defined HUB to ensure seamless service quality. The Operations Manager is responsible for the performance and management of Production, Medical/Pre-Authorization, Claims, Call Center, and Network departments including FWA in the Oman market.Your Role:· Oversee day-to-day operations, ensuring workflows, service delivery, and operational objectives are aligned with the company’s strategic direction and client requirements.· Monitor and drive operational performance through KPIs, SLAs, TATs, and quality standards, identifying performance gaps and implementing appropriate improvement actions.· Lead and monitor strategic and operational projects, ensuring timelines, budgets, deliverables, and objectives are achieved, including regulatory initiatives such as Dhamani integration.· Coordinate with internal stakeholders, regulators, clients, and service providers to ensure effective project implementation, workflow readiness, and successful delivery of operational initiatives.· Ensure compliance with group policies, regulatory requirements, SLAs, and established procedures, including supporting audits and implementing corrective actions where required.· Identify and implement opportunities to improve operational efficiency, productivity, service quality, and turnaround times while reducing process redundancies.· Prepare and maintain accurate operational, client, SLA, TAT, performance, and regulatory reports to support management decision-making and business reviews.· Build effective relationships across departments and with external stakeholders, ensuring clear communication, alignment on priorities, and consistent delivery against organizational and client expectations.
Your profile:· Bachelor’s degree in medicine, Business, or MBA.· AAPC certification would be an added advantage.· Certification in process improvement methodologies (e.g., Six Sigma) is a plus.· Large experience in managing complex operations environments, at least the last 5 years in Senior roles.· Operational track record with proven results.· Experience in managing operations through efficiency, quality, and customer experience.· Strong understanding of SLA management, client TATs, and regulatory reporting.*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
: OM-OM-Muscat
MN Oman Head Office
Hatat Complex-A, 2nd Floor, # 213, PC-131, Al Hamriya
Muscat 518
: Professional
: MedNet Oman (MN-OMN) BU
: Regular
: Standard
: Full-time
Day Job
: Oct 9, 2026, 11:45:25 AM
MedNet is a managed care service provider of quality solutions that meet an individual's long-term healthcare needs and offers financial protection against unforeseen health crisis and expenses.
We work with stakeholders to provide access to high-quality healthcare for our members while ensuring that better healthcare outcomes are achieved within the parameters of optimized healthcare costs. With an experience of more than two decades, MedNet is well positioned as the leading managed care service organization, specializing in health risk management, in the region.
Our services reach beyond mere provision of administrative support for healthcare products and are enhanced by product design, pricing support, medical risk evaluation, medical management, healthcare provider (network) management, claims management, training and consulting services.
Together with our mother company, Munich Health (One of the three business segments of Munich RE Group), we are also able to offer risk finance solutions starting from traditional reinsurance products to sophisticated financial reinsurance arrangements.
