Job Description

Are you a proven leader who thrives in a fast-paced eCommerce environment? Can you inspire Shift Managers and large operational teams to consistently exceed customer expectations? Do you have the commercial awareness to balance performance, cost control, safety, and people development?

If you answered yes, then GXO has an exciting opportunity to an Operations Manager at our Ollerton site. This is a fantastic opportunity for an experienced operational leader to take ownership of site performance, drive continuous improvement, and lead a team of Shift Managers to deliver outstanding service, productivity, and safety standards.

As Operations Manager, you’ll provide leadership and direction to Shift Managers, ensuring operational excellence across the site while maintaining a safe, engaged, and customer-focused culture.

This is a full-time, permanent position. You will work on a ‘4 on 4 off’ basis, covering the hours of 19:00 till 07:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £53,664 per annum, and 33 days annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Lead, coach and develop a team of Shift Managers, creating a high-performing culture focused on engagement, accountability and results
• Drive operational performance against agreed KPIs, SLAs, productivity targets and customer service expectations
• Champion a safety-first culture, ensuring compliance with all Health & Safety policies, procedures and training requirements
• Manage operational planning and labour resource utilisation to ensure service excellence during peak and seasonal demands periods
• Identify and implement continuous improvement initiatives that reduce costs, improve efficiencies and enhance site performance

What you need to succeed at GXO:

• Proven experience managing multiple direct reports at Shift Manager level or equivalent within a fast-paced logistics or warehouse operation
• Strong leadership skills with the ability to motivate, coach and develop large operational teams
• Experience working within an eCommerce, retail distribution or high-volume warehouse environment
• Excellent analytical and problem-solving skills, with the ability to interpret operational data and make informed decisions
• Strong planning, prioritisation and organisational skills, with the ability to perform effectively under pressure and adapt quickly to changing priorities

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.