Job Description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Operations Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.
• Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.
• Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.
• Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.
• Manage emergency dispatch processes for urgent calls
• Standardize Operational Standard Operating Procedures (SOPs) across all services
• Implement continuous audit and site-inspection frameworks to guarantee service quality
• Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles
• Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts
• Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles
• Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations
• Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Requirements

• Operations management experience, ideally in IT services or a tech company
• Experience managing cross-functional teams (development, IT support, project delivery)
• Strong project and resource management skills, including capacity planning and delivery oversight
• Ability to design, document, and improve operational processes and workflows
• Experience managing budgets, vendor relationships, and contracts
• Familiarity with IT infrastructure, cloud services, and support operations
• Experience with KPIs, SLAs, and performance reporting
• Skill with project and ticketing tools (Jira, CRM, or similar)
• Strong communication skills for working with clients, leadership, and technical teams
• Problem-solving mindset and the ability to prioritize in a fast-paced environment
• Bachelor's degree in business, IT, or a related field (or equivalent experience)