Job Description

Operations Manager

Classification: Exempt

Reports to: General Manager

Direct Reports: Supervisors, Team Leaders, Skilled and Unskilled Labor in the Manufacturing Facility at the Seattle, WA location

Summary

The Operations Manager is responsible for driving operational excellence to increase efficiency and effectiveness within the facility through demonstrated leadership skills and a track record of continuous improvement in all manufacturing core competencies including safety, quality, growth, and productivity. This position will involve providing leadership and guidance to both skilled and unskilled labor forces, detailed record keeping, analyzing data/information, having the ability to work independently or in a team environment, public speaking, critical thinking, and using good judgment in decision making, inclusive of progressive thinking and ability to foresee challenges.

Essential Functions/Duties

1. Manage operations to ensure accurate, on-time shipping of orders.
2. Establish, communicate, support, motivate, measure, and evaluate results for all goals and objectives essential for all aspects of operations.
3. Lead the warehouse to develop and follow metrics that enable the business to efficiently monitor progress leading to the attainment of site objectives and a continuous improvement culture.
4. Evaluate, manage, and ultimately be responsible for meeting targets on operational costs, equipment/process efficiencies (labor, energy, etc.), and departmental productivity.
5. Proactively monitor KPI’s to measure performance and identify areas for improvement.
6. Develop and implement strategies to improve productivity, reduce costs and improve efficiencies.
7. Implement and oversee technology solutions to streamline operations.
8. Ensure facility assets are appropriately maintained through planning and implementation of maintenance programs and procedures
9. Manage overall spending against budget including manpower, capital, and maintenance budgets.
10. Prepare and submit the timely delivery of activity and daily reports.
11. Ensure a safe work environment for all employees by adhering to company EHS standards.

Competencies

1. Ability to maintain positive relations within all levels of the organization.
2. Ability to communicate, present facts and provide recommendations effectively in oral and written form.
3. Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
4. Proven ability to handle confidential information with discretion, adapt to various competing demands, and demonstrate the highest level of service and response.
5. Ability to work effectively with or without direct supervision as well as independently or in a team environment.
6. Continuously focus on process improvement and proactively anticipate needs and present solutions.
7. Ability to maintain a high degree of professionalism while under pressure and in the face of adversity
8. Work under critical deadlines and heavy workloads to support the critical functions of the company.
9. Ability to prioritize and work with accuracy under stress.
10. Must have a solid working knowledge in Microsoft Word, Excel and Outlook applications.
11. Must possess an active, unexpired driver’s license and a clear Motor Vehicle Record (MVR)

Physical/Cognitive Demands

This is a physically active role including walking long distances within the warehouse throughout the day. Position also requires bending, stooping, squatting or standing as necessary. Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, problem sensitivity, written comprehension, and written expression.

Position Type/Expected Hours of Work

This is a full-time position. Hours are Monday through Thursday, 7:30a.m. to 4:30p.m. Evening and weekend work will be required as job duties demand.

Required Education and Experience

1. Minimum 5 years of prior experience as a operations manager.
2. Working knowledge of ISO 9001

Preferred Education and Experience

1. B.S. degree is preferred but a combination of higher education and experience will be considered in lieu of a 4-year degree
2. Bilingual English/Spanish language skills is a plus
3. Experience with ERP systems and operations software tools

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.