Job Description

Looking for an Operations Manager role where you can genuinely make your mark? As a key member of our leadership team, you'll balance strategic thinking with a hands-on approach, empowering teams, improving the guest experience, and driving operational excellence across the house.

What makes this role unique? Your impact. At Zoku, decisions are made close to the operation, ideas are welcomed, and leaders are trusted to take ownership. As a growing company, you'll have the opportunity to shape how we work, develop your leadership skills, and influence decisions that directly impact both the business and the people around you.

Zoku provides a home for business travellers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

As our Operations Manager, you'll be responsible for the smooth running of Zoku Copenhagen's day-to-day operations while safeguarding the unique Zoku guest experience. You'll lead our Front of House operation, including Front Office, F&B Services and Co-working, ensuring every guest interaction reflects the warm and welcoming atmosphere we're known for.

Forget everything you know about a traditional hotel reception. At Zoku, you'll oversee our vibrant social spaces, including the Kindred Spirits bar, Living Kitchen restaurant, co-working areas, and rooftop terrace. Together with your teams, you'll create memorable experiences for our guests while continuously looking for opportunities to improve operational excellence.

Beyond Front of House, you'll act as a key connector across the business. Working closely with our Maintenance, Housekeeping, People & Culture, Kitchen, Meeting & Events and Support Office teams, you'll ensure seamless collaboration and help keep all moving parts aligned.

Of course, you won't be doing this alone. You'll lead and develop a team of Duty Managers and Sidekicks, providing coaching, support and guidance while helping them grow both professionally and personally.

As a valued member of the Management Team, you'll work closely with and report directly to the General Manager. Together, you'll drive performance, lead operational improvements and ensure Zoku Copenhagen continues to be a place where both guests and colleagues feel at home.

WHAT WILL YOU DO?

No day looks the same as an Operations Manager… but here’s a glimpse of what you can expect:

• Operational coach: Guide, train and manage our operational team, including organizing regular check-ins and quarterly goal setting.
• Smooth operator: Be hands-on and actively support the operational team to make sure that every guest receives a Zoku-like experience. You'll jump in when and where needed without hesitation - you lead by example.
• Above & Beyond: Find creative ways & opportunities to increase our financial results and revenue streams as well as team engagement and guest satisfaction.
• Keep your admin in check: Whether it's our PMS, POS or SOP's, you stay on top of our systems and processes, and organize our data & suppliers efficiently.
• Guardian of our values: Uphold Zoku's brand standards and ensure that team is always up-to-date.

WHAT’S IN IT FOR YOU

• A market conform salary package in accordance with experience and know-how.
• Leadership training and coaching to support your professional growth and leadership development.
• Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.
• A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 
• The best staff meals, enjoyed in our social spaces overlooking the city.
• Exciting (on the job) training opportunities and fun events throughout the year to celebrate achievements and milestones.
• A job at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

Requirements

WE LOVE PEOPLE WHO

• Bring good vibes to the work floor
• Are genuinely friendly, approachable, and empathetic.
• Show strong leadership skills and know how to empower and grow their team.
• Can juggle many tasks at once while remaining cool-headed and warm-hearted.
• Have an entrepreneurial spirit and never settle for less than amazing.
• Have worked in an international workplace.
• Have provable knowledge of maintaining a high standard of guest service and team engagement.

A FEW MUST HAVES

• You speak fluent Danish and English
• You have a minimum of 3 years working experience leading operational teams in the Front Office and/or Food and Beverage department.
• You’ve worked with PMS and POS software.
• You are an EU-resident or have a valid Danish working permit.
• You are fully flexible, as there won't be fixed working days/hours.
• You love to work as we'll need you full time.