Job Description

Operations Manager — Service Delivery

About PGTEK

PGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. We deliver enterprise IT services across leading technology platforms, including HPE, Broadcom/VMware, and Nutanix, to federal, state, and commercial customers. We hold DoD and DoE facility clearances and operate a lean, fast-moving environment where attention to detail directly protects revenue and customer trust.

The Role

We're hiring an Operations Manager to own end-to-end service delivery operations for a large-scale technology deployment program.

You will serve as the connection point between customers, field consultants, and internal finance and staffing teams by:

• Managing incoming deployment requests and work orders.
• Building, tracking, and driving projects through successful completion.
• Scheduling the right resources based on skills, availability, scope, and location.
• Ensuring accurate project tracking, revenue capture, and operational reporting.
• Maintaining strong communication across internal teams, customers, and partners.

This is a coordination and detail-focused role supporting a high volume of concurrent projects. If you enjoy owning processes end to end, keeping multiple priorities organized, and ensuring nothing falls through the cracks, you'll be successful in this position.

This position reports to the Director of Operations.

What You'll Do

Project Intake & Setup

• Receive and triage deployment requests and work-order submissions.
• Review project details within applicable partner portals and track engagements by unique project identifiers.
• Build and maintain projects in our work-management system (Wrike) using established templates.
• Capture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periods.

Scheduling & Resource Coordination

• Assign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximity.
• Coordinate schedules with project stakeholders and ensure assignments remain current.
• Proactively address scheduling conflicts and resource gaps.

Pricing & Financial Accuracy

• Calculate and apply project adjustments, including mileage, after-hours, and weekend factors.
• Ensure project amounts and revenue recognition data are accurate.

Delivery Coordination

• Manage deployment logistics and ensure projects remain on schedule.
• Coordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirements.
• Monitor project progress and proactively resolve issues.

Project Closeout & Invoicing Support

• Ensure completed work orders are properly closed.
• Confirm engineers submit required completion documentation.
• Transition completed projects to invoicing with accurate supporting information.

Data Integrity & Revenue Tracking

• Reconcile time and cost center information (Paylocity).
• Maintain accurate project and financial records.
• Ensure all revenue-related data is properly captured in Wrike.
• Support reporting and operational visibility across the organization.

Cross-Functional Collaboration

• Partner daily with customers, technology partners, finance, staffing/HR, and delivery teams.
• Support operational forecasting, including upcoming PTO, contract transitions, and hiring needs.
• Help improve processes and operational efficiency.

Requirements

• 4+ years of experience managing operations, service delivery, or projects (people and/or program management).
• Experience within IT services, technology deployments, field services, or a partner/channel environment preferred.
• Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through.
• Experience using work-management or PSA platforms (Wrike or similar).
• Experience using resource scheduling tools (Resource Guru or similar).
• Comfortable working within vendor and partner portals.
• Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus.
• Excellent written and verbal communication skills with a proactive approach to follow-up.
• Self-directed, dependable, and comfortable working in a fast-paced environment.

Nice to Have

• Background in technology deployment or field-service operations.
• Experience supporting invoicing, cost centers, or revenue operations.
• Familiarity with public-sector or federal contracting environments.

Employment Type & Compensation

• Full-time, salaried position.
• Compensation: $80,000–$90,000 per year, commensurate with experience.
• Fully remote within the United States.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans