Accor

Operations Manager

Accor  •  Wolverhampton, GB (Onsite)  •  7 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Novotel Wolverhampton is a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. With 8 meeting and function rooms catering for 150.

We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.

Fairview Hotels can offer the following benefits:

Free parking, Uniform, Meal whilst on duty

Two Bonus breaks each year following the successful passing of our probation period.

Operations Manager is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends. Responsible for the Operational Heads of Department and reporting to the General Manager. You will ensure brand and company standards are maintained. Ensure guest expectations are anticipated and exceeded. You will act on behalf of the General Manager in their absence.

Key accountabilities include:

  • Empower and train staff to manage guest feedback and complaints effectively.
  • Drive improvement through RPS analysis.
  • Lead daily and weekly operational meetings.
  • Monitor and drive departmental sales and maximise upselling opportunities
  • Support preventative maintenance
  • Ensure fair, professional handling of employee relations, being the Hotels HR Champion
  • Conduct inductions, probation reviews, 1:1s, and annual appraisals.
  • Plan personal and team development with a focus on performance improvement.
  • Attend all H&S, fire, and food safety training and ensuring external audits are exceeded
  • Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.

Qualifications

Operational background in hospitality, previous Head of Department.

Level 2 Food Safety, Level 2 H&S

Additional Information

You must be eligible and be able to prove your eligibility to work within the UK

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
Social Media