Job Description

Operations Manager

Position Type: Full-Time | Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.

This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.

This is an operational leadership role, not a customer service or loan officer position.

Responsibilities

Operations & Project Management

• Manage day-to-day operational execution across the business.
• Own project timelines, priorities, deliverables, and follow-ups.
• Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
• Work closely with the founder to prioritize initiatives and remove operational roadblocks.

Process & Systems Improvement

• Identify operational bottlenecks and implement practical solutions.
• Build scalable SOPs, workflows, checklists, and documentation.
• Improve CRM workflows, operational automations, and internal processes.
• Help create systems that support the company's growth and future hiring.

Lending Operations & Documentation

• Review, organize, and maintain lending documentation for accuracy and consistency.
• Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
• Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
• Support operational readiness as the company expands into additional states.

Technology & Vendor Coordination

• Serve as the primary operational point of contact with the outsourced software development team.
• Report bugs, coordinate testing, and follow up on platform improvements.
• Coordinate implementation and integration requirements across third-party systems.
• Ensure vendors and technology partners deliver against agreed timelines and requirements.

Growth & Team Support

• Support the founder with operational planning and execution.
• Assist with recruiting and onboarding future operations team members.
• Help establish processes and systems that allow new specialists to integrate effectively as the company grows.

What Makes You a Perfect Fit

• You naturally take ownership and don't wait to be told what needs to be done.
• You enjoy turning ambiguity and operational chaos into clear processes.
• You are comfortable wearing multiple hats in a startup environment.
• You are highly organized and can manage several priorities without losing track of details.
• You think like an owner and proactively identify problems before they become larger issues.
• You are comfortable coordinating people, technology, vendors, and processes simultaneously.

Required Experience & Skills

• 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
• Proven experience working in a startup or founder-led business.
• Strong project management and cross-functional coordination skills.
• Experience managing multiple projects, priorities, and stakeholders simultaneously.
• Experience coordinating third-party vendors and external partners.
• Strong process improvement and documentation skills.
• Experience working with operational workflows and business systems.
• Strong attention to detail, organization, and follow-through.
• Excellent written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Comfortable operating in a fast-changing environment where priorities can shift quickly.

Interview Process

• Initial screening with Pavago.
• Client interview
• Final selection and onboarding

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