Job Description

Job Title: Operations Manager – DSP Operations

Location: Orlando Area

Job Type: Full-Time

Reports To: Owner/CEO

About Us:

We are an Amazon Delivery Service Partner (DSP), committed to delivering smiles to customers every day. Our mission is to provide reliable, fast, and safe last-mile delivery service, while building a positive work environment for our drivers and team. We are seeking a results-driven, hands-on Operations Manager to lead day-to-day operations and scale our business.

The Operations Manager (OM) will oversee all aspects of DSP operations, including team management, route performance, safety, compliance, logistics, and customer service. The OM plays a critical role in managing the success of the operation through people leadership, process improvement, and strategic decision-making.

Key Responsibilities:

• Lead and manage daily DSP operations to ensure timely and accurate package delivery
• Hire, train, develop, and retain a high-performing team of Delivery Associates (DAs) and support staff
• Create efficient shift schedules, monitor timecards, and manage staffing needs
• Proactively monitor delivery performance metrics (on-time delivery, safety, compliance, etc.) and implement corrective actions as needed
• Ensure adherence to Amazon DSP program policies, safety standards, and customer service expectations
• Analyze data to identify trends, areas for improvement, and opportunities to reduce cost and increase efficiency
• Collaborate with Amazon station leadership and logistics partners to maintain seamless operations
• Lead by example, promote a culture of accountability, teamwork, and continuous improvement
• Manage fleet maintenance, route assignments, and inventory of delivery equipment and supplies
• Drive a safety-first mindset and enforce safety protocols and incident response procedures
• Ensure compliance with DOT regulations and other local/federal transportation requirements
• Coaching, Mentoring, and Training delivery team.

Qualifications:

• 3+ years of experience in logistics, transportation, warehouse, or delivery operations (Amazon DSP experience preferred)
• 2+ years of experience managing teams in a fast-paced, high-volume environment
• Proficient with technology, including route optimization tools, delivery apps, and scheduling software
• Strong leadership, communication, and problem-solving skills
• Proven ability to manage performance metrics, analyze data, and drive results.
• Working knowledge of DOT compliance and safety regulations
• Desire to explore new technology to accomplish DSP goals
• Willingness and ability to work flexible hours, including weekends and holidays as needed
• Valid driver’s license with a clean driving record
• Proficiency with Excel
• A strong desire to improve and motivate the team
• Natural curiosity and Euteneuer spirit
• Eager to learn and grow
• Coach Mentality

Benefits:

• Competitive salary
• Competitive healthcare benefits
• Performance-based bonuses
• Paid time off
• Career development opportunities in a growing organization

Apply Today and help us build a delivery team that’s as reliable as it is motivated!