Ipsum

Operations Manager

Ipsum  •  £65k/yr  •  United Kingdom of Great Britain and Northern Ireland (Onsite)  •  16 hours ago
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Job Description

Operations Manager
Location: Reading (with travel as required)
Employment type: Full Time
Working Hours: Monday to Friday

What’s in it for you…

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

25 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development & progression with professional qualifications

24/7 virtual GP and Mental Health support services

Cycle to Work scheme

Discount club – supermarkets, phone bills, gyms & more

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities


About the role…

As a Framework Manager within Ipsum Water England & Wales, you will lead the safe, profitable and efficient delivery of operational work programmes in line with company objectives. Reporting to the Regional Director, you will oversee framework performance, customer relationships, business improvement initiatives, resource planning and commercial delivery, ensuring projects are delivered safely, on time and to the highest standards.

As a Framework Manager you will…

  • Lead HSQE performance, ensuring compliance with company standards, audits and ISO accreditations.
  • Develop and implement Framework Business Plans aligned to wider business objectives.
  • Manage operational resources, supply chain partners and project delivery programmes.
  • Drive continuous improvement, innovation and risk management across the framework.
  • Lead, develop and motivate teams, promoting accountability and succession planning.
  • Ensure effective planning, programming and performance management across all projects.
  • Manage commercial plans, financial forecasting and cost control activities.
  • Monitor KPIs and SLAs, implementing improvement actions where required.
  • Build strong customer relationships and ensure high levels of client satisfaction.
  • Demonstrate value, performance and service excellence to clients and stakeholders.

About you…

We’re looking for a commercially minded leader with strong utilities experience and a proven track record of delivering operational and financial performance.

You will have:

  • Previous experience in a Framework Management role.
  • A degree in Utilities Management or equivalent qualification.
  • A full UK Driving Licence.
  • At least 5 years' experience within the Utilities industry.
  • Experience leading change management and business improvement initiatives.
  • Strong commercial awareness and financial management capability.
  • Experience building relationships with clients, suppliers and internal stakeholders.
  • Experience leading, developing and motivating teams.
  • Strong planning, organisational and programme management skills.
  • Good IT skills, including Microsoft Office.

Key skills include excellent communication, stakeholder management, organisation, leadership, problem-solving, flexibility and the ability to work both independently and collaboratively.

Our commitment to Equal Opportunities...

We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences and are committed to building a diverse and inclusive workforce.

Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

Next steps...

If you’re interested in this opportunity, please apply or reach out to the Careers Team for more info!

Ipsum

About Ipsum

At Ipsum, we provide specialist engineering services across the UK’s regulated water and energy companies and private sector businesses.

We work with our customers to maintain, optimise and develop their above and below ground assets to ensure security and resilience, and with our smart systems and ways of working, we ensure we deliver on time, on budget and safely.

At Ipsum, we develop long-term working relationships with our customers by providing essential utility services on both public and private networks. We have many long-term contracts and framework arrangements in place which are built upon great customer service, safe working practices and the ability to flex and deploy specialist skillsets at short notice.

The growth of Ipsum has been built upon our people and our ability to meet the demanding and ever-changing needs of our customers. The UK utility sector is evolving and expanding to meet increasing customer demand, regulatory-driven outcomes and to exploit new innovative technologies, at Ipsum we will continue to grow in this sector by being a reliable, flexible and agile service partner that helps customers meet these new challenges.

As we know, utility service provision is not a 9 to 5 business, our customers don’t switch off their networks or assets at night, or at the weekends, or on holidays, or when things are quiet. They need them to work round the clock – and we at Ipsum are right beside them 24/7 to make sure they do.

We pride ourselves in providing specialist scheduled maintenance services, being able to respond to an individual call-out or mobilise onto a major upgrade project and that our customers can rely on Ipsum 24/7/365.

Industry
Energy & Utilities
Company Size
501-1,000 employees
Headquarters
Chorley, GB
Year Founded
2017
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