1-800-FLOWERS.COM, INC.

Operations Manager

1-800-FLOWERS.COM, INC.  •  $100k - $115k/yr  •  Elizabethtown, PA (Onsite)  •  2 hours ago
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Job Description

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

Location: Elizabethtown, PA

Work Schedule: Monday-Friday, Day Shift

Travel Specifics: 25%

Competitive Compensation Attractive annual salary of $100,000-$115,000 plus a performance-based bonus

Key Responsibilities:

  • Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
  • Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
  • Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met.
  • Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability.
  • Direct and oversee programs to ensure safety of all associates, equipment and property.
  • Ensure compliance with all company, customer, and government regulatory requirements.
  • Directly manage budget and P&L for operations.
  • Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention.
  • Maximizes quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances in order to identify root cause, corrective action and training needs.
  • Participate in the collection of performance measurements per customer, vendor and/or site requirements.
  • Prepares and submits weekly and monthly reports.
  • Deliver a consistent, high-performance experience to our associates and customer.

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Qualifications

Minimum Requirements:

  • 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
  • High volume e-commerce experience
  • Strong background in both inbound or outbound
  • Critical thinking, problem solving and reasoning skills.
  • Ability to work effectively with diverse personalities and communication styles.
  • Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
  • Strong presentation, writing and speaking proficiency.
  • Experience applying Lean, Six Sigma, or Kaizen principles preferred.
  • Strong organizational skills.
  • Experience with ADP platforms, including WorkForce Now, WorkForce Manager, ADPRM helpful.
  • Ability to work a flexible schedule to meet the operation's needs.

Preferred Qualifications:

  • Bachelor's degree in supply chain or Logistics or business-related field preferred.
  • 3PL experience.
1-800-FLOWERS.COM, INC.

About 1-800-FLOWERS.COM, INC.

1-800-FLOWERS.COM, Inc. is a leading provider of gifts designed to help inspire customers to give more, connect more, and build more and better relationships. The Company’s e-commerce business platform features an all-star family of brands, including: 1-800-Flowers.com®, 1-800-Baskets.com®, Cheryl’s Cookies®, Harry & David®, PersonalizationMall.com®, Shari’s Berries®, FruitBouquets.com®, Things Remembered®, Moose Munch®, The Popcorn Factory®, Wolferman’s Bakery®, Vital Choice® and Simply Chocolate®. Through the Celebrations Passport® loyalty program, which provides members with free standard shipping and no service charge across our portfolio of brands, 1-800-FLOWERS.COM, Inc. strives to deepen relationships with customers. The Company also operates BloomNet®, an international floral and gift industry service provider offering a broad-range of products and services designed to help members grow their businesses profitably; Napco℠, a resource for floral gifts and seasonal décor; DesignPac Gifts, LLC, a manufacturer of gift baskets and towers; and Alice’s Table®, a lifestyle business offering fully digital livestreaming and on demand floral, culinary and other experiences to guests across the country. 1-800-FLOWERS.COM, Inc. was recognized among the top 5 on the National Retail Federation’s 2021 Hot 25 Retailers list, which ranks the nation’s fastest-growing retail companies, and was named to the Fortune 1000 list in 2022.  

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Jericho, New York
Year Founded
1976
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