Job Description
At Sandvik Mining, our 14,000 brilliant people are the foundation of our success. They’ve made us a market leader – and they are the ambassadors of our brand and culture. We’re now looking to the future, and we want you to be part of our journey.
Your Role: OPERATIONS MANAGER
Support Metal Mining customers by actively supporting Sandvik Equipment’s working with the team to improve availability of machines and performance with a focus on Reliability centered maintenance practice. Active promotion of Sandvik service, original spare parts, maintenance contracts, etc.
Key performance areas
Nature / type of experience required:
- Experience in working with operation and maintenance team for underground or surface metal mining project.
- Experience in working in Load & Haul machines, UG Production & Development drill, LPDT, LHD etc.
- Hand on experience in UG Equipment maintenance.
- Servicing and overhauling of Underground and surface metal mining machines.
- Proficient in effective maintenance practice of the machine to demonstrate machine performance with desired availability.
- Ability to drive and conduct performance test UG Equipment's. Leading the team for maintenance of equipment.
- Actively participate in achieving high level of productivity.
- Planning and scheduling of operation and Maintenance task.
- Site Management skill including Accounting, Reporting, Monitoring, Administration, Strategic decision, customer communication, conflict resolution, and people management.
- Experience in working in Underground mining (Coal or Metal) for minimum 12 years is mandatory for selection for interview.
Critical Success Factors
- Ensuring that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment. This includes compliance with the SMC safety management program.
- Should have good knowledge on Mining procedure of UG Coal and/ or Metal Mines. Practical knowledge of Load& Haul machine working under various Mining operations.
- Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition.
- Continuously improve and update personal knowledge with respect to product development and technical innovation.
- Good interpersonal and communication skills.
- Computer Literacy.
- High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.
- Superior customer relations and active listening skills.
- Ability to work as part of an integrated, broad team.
- Flexible & self-motivated
- Ability to work in difficult working condition
- Effective implementation of preventive maintenance with the help of customer maintenance staff. Help customer to record the same.
- Analysis report in case of warranty failure, repeated failure, peculiar failure, etc.
- Feedback on the product performance, availability, parts consumption, etc.
- Carry out health Audit checkup of the equipment’s.
- Actively promote genuine SANDVIK spare parts.
- Spare parts estimation for customer stock considering machine condition, working environment, customer stock level, etc.
- Liaison with order desk / parts department. and help customer in getting the spare parts.
- Basic knowledge of finance and accounting.
- Experience in CMMS/ SAP/ MAXIMO.
Qualifications & Experience
- BE/B Tech in Electrical, Mechanical, Automobile Engineering, result oriented & experienced professional with 15-18 years of hands-on experience.
- Good People management capability & ability to train people
- Should have been actively involved in the service operations in a complex service set-up & Multi Cultural environment
Key Competencies
- Assertiveness.
- Communication skill- both oral and written.
- Interpersonal skill- tact & diplomacy.
- High degree of integrity.
- Customer service orientation.
- Conflict resolution skills.
- Patience and perseverance.
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Application
We look forward to your application and ask you to send it no later than August 3rd, 2026.
