Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Manager - JLL

What this job involves: The Operations Supervisor will direct and support the daily operations of Mobile Technical Services for their region, ensuring that a safe, efficient, and cost effective delivery of services is provided to the client and building occupants. They provide direct support to field operations and are responsible for performance metric tracking and reporting. They review and approve all time card and P Card purchases for their technicians, and ensure adherence to work order and Abukai receipt procedures. They participate in the recruiting, interviewing and onboarding of mobile technicians.

What your day-to-day will look like:

• Communicate all owner / landlord processes to ensure full understanding by all engineers and contractors who perform work on the building’s infrastructure and functions.5%

• Identify and ensure execution of updates and implementation of policies, procedures and best practices. 5%

• Identify safety hazards, working closely with MES EH&S and account management team to incorporate the remediation of hazards, ensuring a safe environment for building staff and route engineer’s. 5%

• Responsible for ensuring JLL has all State and City licenses, as well as ensuring every employee on staff has obtained the required licenses and meets all State and Federal regulatory laws and guidelines as they relate to the operation of any of the building’s infrastructure. 5%

• Identify maintenance objectives and collaborate with the Property and Project management team to develop maintenance strategy and Capital plan. 5%

• Ensure engineers understand strategy for procurement of materials and document purchases in Abukai and CMMS. Manager approves all P Card purchases and manages all missing receipts to less than 30 days. 10%

• QAQC: Create inspection and hvac PM schedules and perform, as designated by the account on site Quality Assurance inspections of maintained facilities. Also ensures quality of work performed by technicians is in State compliance with code laws and regulations. 10%

• Attend client performance meetings as needed and perform root cause analysis of defects based on client requests and/or maintenance data. In addition, partner with Facility Managers on performance objectives. 5%

• Ensure 100% operating GPS within region and manage daily GPS reports. Monitor vehicle maintenance and ensure compliance with vehicle operating procedures. 10%

• Responsible for information gathering for business reporting purposes and any other duties as assigned by the Account Operations Manager. 5%

Supervisory Responsibilities:

• Oversee the operation, staffing, performance and development of the Mobile Technical Services (MTS) team and resources, including IPMP, and compliance with policies, procedures and training. 15%

• Responsible for creating and monitoring the onboarding training schedule, as well as the continued safety and technical training of engineering staff to ensure they are qualified to perform the duties they are expected to carry out as Lead and/or route engineers. 15%

• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and salary administration, while instilling a sense of pride and customer service in direct reports. 5%

Required Qualifications:

• Valid Driver’s License

• Universal CFC recovery certification

• Leadership experience

• 6+ years of technical experience in building engineering with a strong background in technical aspects of packaged HVAC equipment repair, maintenance and overall system design and application

• Excellent working knowledge of computer based applications and programs, to include building management systems, CMMS programs, Excel and Word

Preferred Qualifications

• Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification

• Experience working directly with banking, financial services, or other highly regulated industry clients

Location Houston, TX

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.