Job Description

Lead Operations. Drive Performance. Build Strong Client Partnerships

Are you an experienced Operations Manager with a background in maintenance, construction or facilities management? Do you thrive in a fast-paced environment where you can lead teams, improve performance and build lasting client relationships?

We're looking for a commercially minded Operations Manager to lead the delivery of responsive maintenance, planned works and projects while driving operational excellence, financial performance and business growth.

About Us

We are one of Australia's largest privately owned housing maintenance companies, delivering maintenance and project services to government and community housing providers across the country. Every day we coordinate thousands of skilled subcontractors to deliver quality outcomes for
our clients and the communities they support.

The Opportunity

Reporting to the Contract Manager, you will lead a multidisciplinary operational team based in Warners Bay, responsible for delivering maintenance and project works safely, efficiently and profitably.

This is a hands-on leadership role where you'll balance people leadership, client engagement, financial management and operational performance while identifying opportunities to grow the business.

Key Responsibilities:

• Lead the day-to-day delivery of maintenance and project operations;
• Manage and mentor Supervisors in the field and Work Order Administrators in the office;
• Drive contract performance, KPI achievement and continuous improvement;
• Build strong relationships with clients, subcontractors and key stakeholders;
• Oversee subcontractor performance, procurement and compliance;
• Manage project budgets, forecasting cost control and financial reporting;
• Ensure compliance with contractual, quality, safety and environmental requirements;
• Provide technical guidance and operational leadership across the business;
• Support the Contract Manager and act in the role when required.

About You:

You are a proven operational leader who enjoys improving performance, developing people and delivering outstanding client outcomes.

You'll bring:

• Extensive experience managing maintenance, construction or facilities management operations
• Strong leadership experience managing operational teams;
• Demonstrated experience managing subcontractor networks;
• Commercial acumen with experience managing budgets, forecasting and contract performance;
• Excellent client relationship and stakeholder management skills;
• Strong problem solving, organisational and decision making abilities;
• A proactive approach with a continuous improvement mindset.

Qualifications

• Construction Management qualification, Trade Qualification or equivalent experience.
• White Card
• Current Drivers Licence

Why Join Us?

• Join an established national business with long-term government contracts;
• Lead a high-performing team with genuine autonomy;
• Play a key role in business growth and operational strategy;
• Competitive salary package;
• Supportive leadership team and collaborative culture;
• Opportunity for ongoing professional development and career progression.

If you're ready to take ownership of operations, lead high-performing teams and make a real impact, we'd love to hear from you.

Apply now and help us deliver exceptional outcomes for our clients and communities across Australia.