Job Description

Job Title:

Operations ManagerThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Operations Manager – On-site, Cape Town

Are you ready to make a difference in the world of consumer mobile and fixed broadband communications services? Join our dynamic team where innovation meets customer care! At Concentrix, we’re partnering with a forward-thinking Client dedicated to providing exceptional telecommunications solutions to individuals with unique needs. Our mission is to redefine the consumer experience by focusing on personalized service and cutting-edge technology.

As part of our team, you’ll work in a supportive environment that values diversity and creativity.

If you are passionate about innovation, customer service, and creating tailored solutions, we want to hear from you. Help us shape the future of home insurance and join a company that believes in protecting what matters most to our clients.

Join us as an Operations Manager in Cape Town (on-site) and be part of this journey towards greater opportunities and brighter futures.

What you will do in this role

As an Operations Manager, you will:

• Play a critical role in overseeing and optimizing our operations to deliver exceptional service to our clients and customers

• Analyze and maintain and deliver on all Client Service Level Agreements

• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

• Coach, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff

• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements

• Participate in cross functional meetings to review information received from operational support functions and collaborate to define action plans that resolve issues and drive continuous improvement

Candidate Profile

• Minimum of 1 year of experience in an Operations Manager role.

• Matric (essential)

• Proven sales experience within a BPO (Business Process Outsourcing) environment.

• Previous call center experience is preferred.

• Demonstrated ability to coach, mentor, and develop team members, creating action plans that drive performance and deliver constructive feedback.

• Strong analytical skills with the ability to evaluate and improve work processes, identify opportunities for efficiency, and implement effective solutions.

• Ability to perform effectively under pressure, manage multiple priorities, and ensure tasks are completed while maintaining a professional demeanor.

• Excellent written and verbal communication skills, with the ability to present information clearly and professionally to both internal and external stakeholders.

• Strong organizational and time management skills, with the ability to prioritize projects and meet deadlines in a fast-paced environment.

• Proven leadership skills with experience motivating, coaching, and providing direction to a team of employees.

• Flexible and adaptable, with a willingness to work varied schedules based on business needs.

Power the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time