Job Description

Cellular Sales

Operations Manager

Reports toRegional President

ObjectivePlan, direct, or coordinate the operations of an organization. Duties and responsibilities include (but are not limited to) formulating policies, managing daily operations, hiring, and forecasting.

Essential Functions

Oversee daily activities that directly relate to the continual improvement of the organization.

Review financial statements, sales/activity reports, and other performance data to measure productivity, goal achievement, and to determine areas that need expansion or improvement.

Manage staff and assign specific duties.

Acquire and analyze performance reports for direct report personnel.

Communicate frequently with Regional Presidents to provide information, updates, or to receive instruction.

Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with management members or other staff members as necessary.

Provide Human Resource support to include staffing, compliance, security, and oversee personnel processes such as interviewing, hiring, and termination of employees. Serve as Worker’s Comp Case Manager.

Assist with new store openings and all aspects involved in the process leading up to opening day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.

Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Supervisory ResponsibilityThis position has supervisory responsibilities.

Work EnvironmentThis job is in a store/retail environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel1-10%

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

Previous sales and/or management experience

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

AAP/EEO Statement[Insert AAP/EEO statement here, if applicable.]

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Cellular Sales

Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. For more than 30 years, we have helped customers, businesses, and communities stay connected through personalized support and the strength of Verizon’s network.

We believe great service starts with great people. That is why we invest in hands-on training, mentorship, and long-term career paths that help sales professionals build meaningful careers with real earning potential.

We also support small and mid-sized businesses with wireless solutions that simplify operations, strengthen productivity, and keep teams connected wherever they work.

Whether you are exploring a new career or looking for a partner who understands your wireless needs, you will find a team here that cares about doing the right thing and helping people grow.

Industry

Telecommunications

Company Size

5,001-10,000 employees

Headquarters

Knoxville, TN

Year Founded

1993

Website

cellularsales.com

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