Job Description
Operations Manager
Department: Opertions Manager
Employment Type: Part Time
Location: Hybrid
Compensation: £21,428 / year
Operations Manager - Front of House Services
Location: Site in Bristol / Cardiff
Hours: Part-time, 3 days per week
Salary: £21,428
Reporting to: Regional Manager
About LAH
LAH Property Marketing provides high-quality front of house reception and occupier experience services across commercial office buildings. We are known for our people-first approach, professional standards and ability to create welcoming, well-managed environments for clients, occupiers and visitors.
About the Role
We are looking for an organised, confident and service-led Operations Manager to support front of house service delivery across a portfolio of LAH client sites.
Reporting to the Regional Manager and working as part of the regional management team, you will help maintain consistent service standards, support site teams, liaise with clients and building stakeholders, and ensure that day-to-day operational matters are followed through professionally.
This is a mobile role, involving travel across regional sites and regular contact with Front of House teams, clients, the Cover Department, Recruitment, Head Office and the wider regional team. Access to a car is essential.
Hours and Salary
3 days per week, with flexibility based on reception cover or emergency requests *8 hours per day (*hours/start times may vary to meet business needs).
Working days are Monday, Tuesday and one other mutually agreed week day (24 hours per week).
£21,423 per annum (equivalent to £35,692 for full time role)
Key Responsibilities
In this role, you will:
- support day-to-day operations across LAH front of house sites
- help ensure service delivery is consistent, professional and aligned with LAH standards
- act as a key point of contact for site queries, issues and follow-up actions
- support Front of House teams with standards, training, induction and day-to-day guidance
- liaise professionally with clients, building management teams and site stakeholders
- attend client meetings where required and follow through agreed actions
- work with the Regional Manager, Recruitment Department and Cover Department on staffing, onboarding and operational resource requirements
- support health, safety and compliance activity, including site documentation, audits and risk assessment actions
- help identify opportunities to improve service standards, site experience and operational consistency
- maintain clear records of site visits, actions, follow-up points and relevant staff matters
- escalate appropriately to the Regional Manager, Regional Director or HR where required
- Flexibility to step in and provide last minute cover in buildings (as and when needed)
Skills, Knowledge and Expertise
We are looking for someone who is
- organised, reliable and able to manage multiple priorities
- confident working across different sites and with different stakeholders
- professional, well-presented and service-focused
- a strong communicator, both verbally and in writing
- calm and solution-focused when dealing with operational issues
- able to support and guide others constructively
- confident using IT systems and maintaining accurate records
- discreet and professional when handling confidential or sensitive information
- able to recognise when matters should be escalated
- flexible and adaptable to travel and varied operational needs
Previous experience in front of house, hospitality, property, facilities, client services or operational management would be helpful. The most important qualities are judgement, communication, organisation, professionalism and a commitment to high service standards.
Benefits
- Company laptop and mobile phone
- Travel expenses contribution
- Contributory pension scheme
- Life assurance
- Employee benefits scheme
- Comprehensive EAP
- Structured induction, guidance and probation review
