A Community’s Operations Manager: is responsible for planning and implementing meaningful activities and programs that promote the creative, spiritual, social, and intellectual well being of Residents; and markets the Community to prospective Residents pursuant to the Community’s Sales and Marketing Plan.
Duties & Responsibilities:
1. collaborates with all Team Members to build spontaneity and meaningful interaction between and among Residents, Team Members, and visitors;
2. oversees publication of Community newsletters, calendars, and Life Enrichment event advertisements;
3. collaborates with the Executive Director to manage their Community’s social media pages;
4. collaborates with the Executive Director to implement and, if necessary, adjust their Community’s census targets;
5. maintains accurate records of all communication with prospective Residents using their Community’s customer relationship management (CRM) Software;
6. participates in interviewing and hiring Team Members, and oversees the training, supervision, and scheduling of Life Enrichment Department Team Members;
7. collaborates with ownership, the corporate team of their Community’s third-party management company, and the Executive Director to develop operational budgets for the Life Enrichment Department;
8. monitors compliance with the Life Enrichment Department’s budget;
9. develops their Community’s life enrichment programs in collaboration and coordination with other Department Directors;
10. collaborates with the Assistant Executive Director to obtain Resident input on current programming;
11. participates in and attends senior care related industry conferences, organizations, and other programs relevant to programming for seniors; and
12. performs other duties as assigned by the Executive Director.
Benefits:
Requirements
Qualifications:
a) have earned a high school diploma or equivalent;
b) be at least 18 years of age;
c) be self-motivated, organized, and be able to work with minimal supervision;
d) have general knowledge of and proficiency in CRM software;
e) type with accuracy and possess working knowledge of and basic proficiency in Word, Excel, PowerPoint, and Teams applications in the Microsoft Office suite; and
f) have general knowledge of the needs of senior citizens and an ability to related positively and effectively to such needs.
Preferred:
The following qualifications would enhance the skill set of a prospective Director of Resident Services:
a) experience in a sales or customer service department, preferably in a healthcare setting;
b) experience using Yardi software.
Working Conditions & Physical Demands:
In addition to the Working Conditions & Physical Demands common to all Team Members as set out in Section 1.02(C) of these Job Descriptions, a Director of Resident Services:
1. must be able to maintain moderate physical activity for an entire shift, occasionally handling objects up to 50 pounds and frequently handling objects up to 20 pounds.
At Melody Living, we want true engagement and friendships between residents, families and team members. We are here to serve and support the residents who define the community and encourage our team members to dine with residents, go to classes with residents, use the fitness center, bring their passions to work and go above and beyond to make the community in which residents thrive a place in which they can truly find a Life in Harmony™.
