Job Type:
Regular
Work Location:
Client Support Center - Southlake, TX 76092
2020 Companies is hiring an Operations Manager!
The Operations Manager is responsible for driving the day-to-day operational success of a premium tobacco retail program by ensuring seamless scheduling, staffing, logistics, reporting, compliance, and administrative support. This role partners closely with Field Operations Managers and client stakeholders to coordinate field activities, maintain operational excellence, support workforce management processes, and ensure accurate program execution.
The Operations Manager leverages strong organizational, analytical, and problem-solving skills to improve efficiency, maintain compliance, and deliver consistent results across all program operations. Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities.
What We Offer
Qualifications
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
2020 Companies is an award-winning retail sales, merchandising, and experiential marketing agency headquartered in Southlake, TX. Recognized for both culture and capabilities, we’ve been named to Comparably’s 2025 Best Sales Teams, Forbes America’s Best Employers for Women 2025, and the 2025 North America Top 100 Inspiring Workplaces.
We partner with some of the world’s most recognizable consumer electronics and CPG brands to drive long-term growth through tailored retail strategies, brand advocacy, full-service merchandising, experiential activations, and nationwide training programs delivered virtually, online, and in person.
Our reach spans more than 600,000 retail doors across the U.S. and Canada, and our top-level field teams are trained to execute impactful brand activations, product launches, assisted sales, and consumer engagement strategies. Each year, our efforts generate more than 25 million in-person impressions and nearly $10 billion in client revenue. We have a 96%+ staffing rate and, as a Best Buy Approved Provider, we use advanced recruitment and training strategies to ensure every team is fully staffed, retail-ready, and aligned with client goals.
Clients trust 2020 Companies as a strategic partner, not just a vendor. Most of our relationships span five years or more, with dedicated teams executing full-year, nationwide programs. We prioritize measurable results and continually look for new ways to improve performance and deliver greater return on investment through data-backed insights, innovative staffing, and in-store excellence.
Since 1991, 2020 Companies has remained a values-led organization with a people-first culture that fuels innovation, strengthens brands, and delivers lasting results. We have been recognized on Glassdoor’s Best Places to Work list for 2023 and 2024 and are proudly Great Place to Work® Certified in both 2024 and 2025.
