Job Description

POSITION: Operations Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA STATUS: Full-Time, Exempt

VENUES: The Oncenter & Empower FCU Amphitheater at Lakeview

COMPENSATION: $63,000 - $68,000

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As the Operations Manager at The Oncenter and Empower FCU Amphitheater at Lakeview, you will be responsible for overseeing all Operations functions and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership and oversight for the Operations Department, including supervision of the Assistant Operations Manager and Operations staff.

• Establish departmental priorities, assign responsibilities, and monitor progress to ensure operational objectives are achieved efficiently and effectively.

• Oversee the planning and execution of daily operational activities to ensure venue readiness for events, facility operations, and guest services.

• Review and approve departmental staffing plans and schedules prepared by the Assistant Operations Manager to ensure appropriate coverage and efficient use of labor resources.

• Oversee payroll administration for the Operations Department, including review and approval of employee time records, payroll adjustments, and labor reporting.

• Monitor labor costs and staffing levels to ensure alignment with departmental budgets and operational needs.

• Manage departmental purchasing activities, including ordering supplies, equipment, uniforms, tools, and operational materials necessary to support venue operations.

• Maintain oversight of departmental inventory and ensure adequate stock levels are maintained across all facilities.

• Assist the Director in the preparation and administration of annual operating and capital budgets, including long-range planning for repairs, replacements, and facility improvements.

• Monitor departmental expenditures and recommend cost-saving measures while maintaining operational effectiveness and service standards.

• Coordinate with venue departments, contractors, vendors, and external agencies to support operational readiness and successful event execution.

• Develop, implement, and maintain departmental policies, procedures, and operational standards to promote efficiency, safety, and compliance.

• Review operational reports, staffing needs, maintenance priorities, and event requirements to identify trends and opportunities for improvement.

• Ensure compliance with all applicable laws, codes, regulations, company policies, safety requirements, risk management practices, and emergency procedures.

• Provide coaching, training, mentoring, and performance management for Operations personnel, including the Assistant Operations Manager.

• Investigate and resolve operational issues, facility concerns, and customer or client complaints requiring management-level attention.

• Participate in regular management meetings and provide recommendations regarding operational improvements, staffing, budgeting, and facility needs.

• Serve as Manager on Duty (MOD) as required.

• Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate’s Degree; or

• Five years of experience in the event/operations industry; or

• Equivalent combination of education and experience.

SKILLS AND ABILITIES

• Exceptional interpersonal, organizational, written, and verbal communication skills.

• Excellent organizational skills and ability to effectively handle and prioritize multiple tasks.

• Proficient in Microsoft Office; able to learn and apply computer systems quickly and efficiently.

• Ability to effectively schedule, motivate, and supervise staff.

• Supervisory experience required.

• Remain flexible and adjust to situations as they occur.

• Demonstrate problem-solving and communication skills.

• Ability to work under limited supervision and to interact with all levels of staff including management.

• Strong analytical, critical thinking and problem-solving skills.

• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a face-paced environment.

• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

PHYSICAL DEMANDS

• Must be able to walk/stand/sit for long periods of time.

• You may be required to work both indoors and outdoors as required.

• Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.

• This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply