Job Description

Operations Manager
Department – Operations
Location - Malibu Jack's Lexington, KY
Position Type – FT Salary

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.

Accountabilities:

• Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
• Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.
  
  

Principle Duties and Responsibilities:

• Proficiently operate all attractions and maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
• Be on call for special projects or holidays.
  
  

Skills/Competencies Required:

• Strong teamwork ethic and attitude.
• Attention to detail.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.
• Leadership skills.
  
  

Education, Qualifications, and Experience:

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.
  
  

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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