maids.cc - AI & Tech

Operations Manager

maids.cc - AI & Tech  •  Remote  •  3 hours ago
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Job Description


This is a remote position.


We are hiring an Operations Manager with a strong data mindset and experience managing online teams.

Someone who knows how to hire, train, promote, and let go of agents—and isn't afraid to use tech and numbers to run a tight operation.

What you’ll do:

  • Hire the right agents, and un-hire when performance doesn’t meet the bar.

  • Manage day-to-day operations and maximize team efficiency.

  • Oversee and develop a team of online agents.

  • Conduct training, coaching, and evaluations.

  • Handle escalations and daily issues—internally and externally.

  • Promote high performers, demote or exit low performers.

  • Collaborate with other departments to improve systems and processes.

  • Use data and dashboards to make decisions, spot gaps, and drive improvements.

What you’ll bring along:

  • 3+ years of experience as an Operations Manager or in a similar role.

  • Hands-on experience managing online or remote agent teams.

  • Track record of hiring, training, promoting, and letting go of agents.

  • Strong data mindset—you know how to read numbers and act on them.

  • Solid grasp of tech tools, CRMs, dashboards, and automations.

  • High-level communication skills and ownership mindset.

  • Fluent in English—written and spoken.

What you’ll gain:

  • Work with talented people across nationalities in a fast-paced, no-nonsense environment.

  • Be part of a company that rewards outcomes, not time.

  • Rapid growth for those who perform.
maids.cc - AI & Tech

About maids.cc - AI & Tech

Who We Are

At Maids.cc, everything starts with technology. From our earliest days, we set out to reinvent the home care industry, not by tweaking old processes, but by replacing them with intelligent systems and automation built in-house.

We design our own tools, automate our workflows, and deploy AI at scale, whether it’s chatbots supporting thousands of users, predictive models that optimize operations, or large language models (LLMs) that power decision-making.

Founded in Dubai in 2009, Maids.cc is the #1 domestic worker provider in the UAE and the second-largest employer in the country, with 25,000+ employees. But our real growth story is written in code, and we’re just getting started.

What We Build

Every part of our operation is software-driven. We build tools that optimize processes, reduce human error, and enhance customer and employee experiences.

We invest heavily in artificial intelligence, especially large language models (LLMs), to build scalable, intelligent systems that understand context, learn from data, and deliver real-time support.

How We Work

We believe great talent can come from anywhere, and we’ve built our work culture around that.

Our team operates remotely across the globe, giving people the flexibility to work from wherever they thrive. For those based in Lebanon or Dubai, we follow a hybrid model that combines in-person collaboration with the freedom of remote work.

It’s a fast-paced, highly collaborative environment where autonomy is respected, ideas move quickly, and the best solutions win. We care less about where you are, and more about what you build.

Why Join Us

If you're passionate about AI, systems thinking, and the real-world application of technology, Maids.cc - AI & Tech is your launchpad. You'll work with global talent, build products that impact lives at scale, and grow in a company that’s constantly evolving through innovation.

This isn’t a place where you maintain what already exists. It’s where you build what’s next.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Al Barsha 2, AE
Year Founded
Unknown
Website
maids.cc
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